Policy Administrator with German

What you’ll be doing:

• To carry out daily/weekly/monthly/quarterly/yearly tasks, as described in service schedule and standard operating procedures.
• To answer incoming calls from customers.
• To communicate with the client (insurer) in complex cases.
• Assisting in delivering a high quality and effective service to the clients (insurance company, policy holders, brokers, agents, distributors).
• Dealing with standard administration requests within agreed service turnaround times.
• To prepare letters being sent out to customers/insurance brokers.
• To carry out work as directed by the Team Leader and Manager.
• Make sure that overall SLA’s are met.
• Perform other tasks assigned by Supervisor.

 Skills you need to succeed:

• Fluency in German (both spoken and written)
• Good level of English (both spoken and written)
• Proficiency in various software packages, including Word, Excel & Access
• Strong customer service skills
• Accuracy and orientation to detail
• Ability to work independently and as a part of a team
• Strong interpersonal and communication skills

What’s in it for you:

• Employee Assistance Program for employees and their families (psychological support)
• An extra day off for voluntary activities close to your heart
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
• A multinational environment with strong ties to UK business culture
• LuxMed medical healthcare and Generali group insurance
• Multisport Plus / Classic or MultiKafeteria benefit systems
• A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day)