Client Onboarding Senior Analyst with Arabic and French

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Are you looking for a career move that will put you at the heart of a global financial institution?

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

The Client Onboarding Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

What you’ll do 

• Lead client interaction, documentation issuance, review, and system setups for comprehensive account opening.

• Manage day-to-day account opening and maintenance processes, ensuring timely, accurate delivery and high-quality client service.

• Develop new work procedures, analyze complex issues, and drive continuous process and workflow improvements.

• Initiate and oversee project management within account services, fostering robust cross-functional relationships.

• Provide guidance, coaching, and training to junior staff, enriching team skill sets and optimizing productivity.

• Monitor client satisfaction and service levels, offering innovative solutions and ensuring adherence to client requirements.

• Establish and maintain strong risk management practices and controls to reduce transaction defects and enhance processing environment robustness.

• Proactively assess and mitigate risks in all business decisions, safeguarding the firm's reputation and ensuring compliance with regulations and policies.

What we’ll need from you

• 5-8 years of experience in documentation review, account maintenance, and related cash products, with a preference for client onboarding.

• Applies in-depth disciplinary knowledge to develop new techniques and improve processes and workflows.

• Possesses strong analytical skills to filter, prioritize, and validate complex information from multiple sources.

• Demonstrates exceptional interpersonal, written, and verbal communication skills, engaging effectively with diverse stakeholders.

• Proven project management capabilities, including financial cost management.

• Ability to evaluate and resolve moderately complex and variable issues with substantial departmental impact.

• Proficient in English, Arabic and French (written and spoken).

• Adept at assessing risk, ensuring compliance, ethical judgment, and transparently managing control issues.

What we can offer you

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (currently up to 2 days working at home per week), but also (potentially, subject to final offer) receive a competitive base salary and enjoy a whole host of additional benefits which can include:

• Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)

• Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates

• Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates

• Employee Assistance Program financed by Employer

• Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave)

• Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates

• Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events.

• Additional day off for volunteering

• Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform.

• Opportunity to receive an annual discretionary incentive award

• Special offers and discounts for employees

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.