Poland KYC Operations and MEA Cluster Head

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills to Citi’s KYC Team.

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

The Poland KYC Operations and MEA Cluster Head is a senior management-level position responsible for accomplishing results through the management of Citi’s KYC department in Poland and in MEA Cluster. The function provides Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting services in coordination with the Compliance and Control team. The overall objective of this role is to drive the development and management of a dedicated internal KYC (Know Your Client) program at Citi.

You will manage teams and projects across various locations, including Europe and Middle East.

What you’ll do

• Lead the design and implementation of global operational capacity and productivity framework to ensure an effective and sustainable end-to-end KYC process across the KYC Business Support Unit (BSU) and ensure global compliance with KYC standards
• Develop, manage, and continuously optimize productivity strategies in accordance with global standards and partner with business and Compliance to ensure throughput is accurately reflected
• Work with global operational teams to set productivity targets at a global, regional, hub, satellite, team lead and individual level
• Adapt to changes in KYC client population, regulatory commitments, internal compliance commitments, etc., as appropriate
• Lead impact analysis assessment sessions related to technology change requirements, operational procedures and processes, Citi external clients, Business Risk and Controls, etc.
• Ensure adequate capacity planning/workload prioritization across Regional BSU Hubs and Satellites relative to identified targets, SLAs and Regulatory commitments and participate in management forums for establishing vision and setting management strategy relating to the KYC Program
• Lead AML KYC projects and transformation programs that improve operational productivity, manage critical project activities, inter-dependencies, risk components, progress communication, coordination, and collaboration across teams / KYC commitments
• Drive control simplification initiatives
• Directly engage global Core functions (e.g., Re-Engineering, Business Solutions and Support, Controls and the Business Management Office) during CitiKYC, process improvement projects, CitiKYC system releases and preparation of management reporting material

What we’ll need from you

• 15+ years of experience in a faced paced, strongly regulated environment (e.g. financial institutions) – KYC/AML operations experience is a must
• People management experience is a must
• Demonstrated experience working cross regional locations
• Solid experience in process and control simplification
• Bachelor's degree/University degree or equivalent experience - Master's degree preferred
• Excellent communication skills

What we can offer you

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits such as:

• Private Medical Care Program
• Life Insurance Program
• Pension Plan contribution (PPE Program)
• Employee Assistance Program
• Paid Parental Leave Program (maternity and paternity leave) 
• Sport Card
• Holidays Allowance
• Sport and team recreation activities
• Special offers and discounts for employees
• Access to an array of learning and development resources 
• A discretional annual performance related bonus
• A chance to make a difference with various affinity networks and charity initiatives

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.