Maps Customer Support with Greek

What we do

At Cognizant, we are dedicated to helping the world's leading companies build stronger businesses — helping them go from doing digital to being digital. In Poland, our offices are located in Kraków, Gdańsk, and Wrocław. With the capacity to support various clients, we offer a world of opportunities for both professionals and graduates. You can expect five-star training, a chance to realize your career goals, and various benefits. Be Cognizant!

About the role

Resolving issues reported by Map app end-users/businesses post thorough investigation and research on the core issue which involves email communication along with consistent follow-up in case of no response from end-users.

Your daily tasks:

• Working on 70-90 tickets each day and handling issues related to data and information of maps application,
• Reminding end-users of the issues and following up on queries the team might have to resolve,
• Emailing the end-users if they are non-responsive,
• Calling and following up on the open issues,
• Ensuring a high standard of quality on emails sent to end-users.

Your profile:

• Excellent written and spoken communication skills – English & Greek (min. B2),
• A Bachelor of Arts (BA) degree,
• 2-year experience in Customer Service/Technical Support or other problem-solving experience,
• A skilled researcher and comfortable using a variety of online sources in various languages including map applications,
• Able to validate the information by calling the end-users as & when needed,
• Be a Brand Ambassador through exceptionally high-quality work,
• MAC OS X experience preferred,
• Adaptable and able to learn new projects and processes.

We offer:

• Extensive benefits package: Multisport Card, LuxMed medical healthcare including dental care, life insurance, cafeteria benefits,
• Open-minded and multinational environment,
• Opportunity to be part of a global organization focused on development,
• Professional development and a clear career path,
• Training & development opportunities including language courses.