Back office specialist with German

Your responsibilities

• Develop an in-depth knowledge of our client’s platform.
• Provide high-quality product support for customers, partnering with them to effectively resolve their issues through email, chat, and phone.
• Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies.
• Diagnose software issues and resolve escalated customer complaints engage using established processes.
• Provide support & guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions)
• Communicate thoughtfully and effectively with all customers.
• Document troubleshooting and problem resolution steps.

Our requirements

• A thoughtful communicator who is excellent at communicating through a variety of channels that require both written and verbal skills.
• Passionate about creative problem solving for customers and end users.
• Fluency in German (C1 level) and communicative knowledge of English (B2 level)
• Self-motivated, eager to learn and thrive in a collaborative environment.
• Capable of adapting quickly to changing priorities.
• Experience with or able to quickly pick-up: Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce.

What we offer

• Full-time employment contract or civil contract with flexible working hours – the choice is yours!
• Dive into our comprehensive paid training program and emerge as a customer support legend!
• Enjoy a rich social package that includes MyBenefit cafeteria, private medical care, and life insurance – because we care about you!
• Spread the love and earn extra rewards through our epic employee referral program – because great talent deserves to be rewarded!