Customer Advisor with German for Premium Airlines

Job description:

• Training starts on the 22nd of April
• Work 5 days a week on 8.5 hours shift (with1 hour break) - schedule between Mon-Fri 7:00-19:00, Sat-Sun 9:00-18:00.
• Available to work from our office in Warsaw for the first 6-9 months. After this time, there may be a possibility to work in hybrid model 50%.
• Be the 1st point of contact for premium travel inquiries of customers.
• Advise partners on flights, products, online services, payment methods, membership programs etc.
• Help in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls /chat.
• Foster enduring relationships with customers for building trust.

Requirements:

• Fluent in written and spoken German (C1) and English (B2 level)
• Naturally helpful and collaborative spirit.
• Enthusiastic, patient, and open-minded.
• Active listener and able to communicate clearly and with ease.
• Sharp eye for accuracy and precision.
• Highly organized.
• Available to work from our office in Warsaw.

We offer:

• Work for the largest, well-known Nordic 5-star airline - SAS.
• Equal opportunities for all, regardless of age, gender, and other factors. Everyone is held to the same standards of knowledge.
• Enjoy a fully paid 2-month training program, combining "learning by doing" with the support of a dedicated training buddy.
• Embrace an international and diverse work environment that broadens your horizons.
• Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.
• Work in a modern office located in the heart of Warsaw.