Customer service specialist in the automotive industry with Italian
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Obsługa klienta

Customer service specialist in the automotive industry with Italian

Rodzaj pracy
Pełny etat
Doświadczenie
Specjalista / Mid
Forma zatrudnienia
UoP, UZ
Tryb pracy
Praca w pełni zdalna
Concentrix CVG International

Concentrix CVG International

W Concentrix pomagamy inaczej spojrzeć na wyzwania Customer Experience, aby tworzyć innowacyjne rozwiązania, które zapewniają wyjątkowe doświadczenia i zwiększają wydajność.

Wymagane umiejętności

angielski B2

włoski C1

customer service

Opis stanowiska

Rekrutacja zdalna

Your responsibilities


  • Responding to customer inquiries via phone, chat, and email, representing with professionalism and enthusiasm.

  • Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system.

  • Collaborate with colleagues to enhance the overall customer experience.

  • Staying updated on the latest offerings, policies, and services to provide customers with accurate and timely information.

  • Exhibit warmth and enthusiasm in every customer interaction

  • Utilize your knowledge of automotive and digital products to troubleshoot and resolve issues effectively.


Our requirements

  • 1+ years of experience in a call center or customer service role, preferably in the automotive industry.

  • Strong communication skills, with a minimum C1 level in Italian.

  • Very good knowledge of English language, minimum B2 level for internal communication, documentation & training.

  • Excited about the opportunity to contribute to continued success and growth in the automotive sector.

  • The ability to stay composed, tactful, and solution-focused when interacting with customers.

  • Strong attention to detail and organizational skills.

  • Excellent problem-solving skills and a creative, solution-oriented mindset.

  • A passion for continuous learning and adapting to new technologies and processes.


What we offer

  • Support, a recognized name in the automotive industry known for its commitment to quality, innovation, and customer satisfaction

  • Remote work from home

  • Comprehensive benefits package, including a benefits system (MyBenefit), private healthcare, and life insurance.

  • Stable full-time employment based on an employment contract

  • Receive fully paid training to ensure you’re fully prepared for customer interactions, with continuous learning opportunities to grow your skills.

  • Team-building events to foster a collaborative work environment.

  • Team leader support at every stage of cooperation.

  • Grow your career while contributing to the future of luxury automotive experiences.