Customer Support Specialist - Banking Services (German & English) - Work at Home

Your responsibilities:

• As a Customer Support Specialist, you will serve as a trusted guide and digital companion for our customers in digital space. You will handle both telephone and written inquiries, primarily in German (approx. 5% in English) related to credit card. 💳

• Responding to general questions about credit card products, self-services and mobile/web apps. 📲

• Supporting customer authentication to carry out actions such as: card activation, blocking/unblocking and cancellations; transaction inquiries and dispute submissions; ordering replacement cards, statements and PIN letters. 🕵️‍♀️

• Managing card limits and processing product changes; updating contact information, including 3D secure mobile numbers; supporting online and telephone banking services; recording complaints and initiating goodwill refunds. 💰

• Stick to regulations and processes.

• Protect our clients' sensitive data.

Our requirements:

• Fluent in German (minimum C1 level) 🇩🇪 and very good command of English (minimum B2 level)

• Excellent communication and interpersonal skills

• Strong ability to assess customer needs and provide tailored solutions

• High level of flexibility and adaptability to evolving topics

• A customer-focused mindset with the ability to remain calm and empathetic in various situations

• Sales orientation is a plus, as cross-selling and upselling may become part of the role over time

• Ability to make criminal record background check

• Good computer skills

• Be customer-oriented

• 24/7 support

What we offer:

• A dynamic, international work environment in one of the world's leading customer experience companies

• Comprehensive training and onboarding, so you feel confident from day one

• Opportunities for professional development (Concentrix Academy and mentoring programs for the future Team Leaders and Operational Managers)

• Language classes: English and Polish.

• Refer a Friend and Earn - bonuses for the friends' recommendations

• An access to the e-learning platforms: LinkedIn Learning, Concentrix University

• Flexible working schedule with additional compensation for night shifts

• The chance to be part of a forward-thinking, digital-first team

• Work from home

• A diverse and inclusive culture that values your ideas and individuality

• Well-being programs, team events and employee engagement activities

• Apply now and become part of a team that values clarity, connection, and customer satisfaction.