DeLonghi Customer Service advisor with German

Join a dynamic team as a Customer Service advisor, representing world-class brands including De’Longhi, Kenwood & Braun Household. Deliver exceptional service in pre-sales and post-sales scenarios, ensuring a 360° support experience for customers. Your commitment to prompt, empathetic, and solution-focused interactions will drive customer satisfaction, foster loyalty, and enhance brand reputation.

Your responsibilities:

• Serve as a brand ambassador, handling incoming and follow-up customer enquiries via phone, web form, or web chat.
• Follow established procedures to address customer needs promptly and professionally.
• Process warranty claims and coordinate repair services for customers.
• Provide technical troubleshooting support and guidance.
• Resolve complaints, process orders, arrange refunds, and provide product information to ensure a seamless customer experience.
• Assist customers with all aspects of the purchasing process, including addressing questions, resolving incidents, and managing queries.
• Strive to increase customer satisfaction and loyalty through efficient and effective resolution of requests.

Our requirements:

• C1/C2-level proficiency in German language, both written & verbal
• B2 English language skills
• Proven experience in a Customer Service role, ideally within consumer products
• Comfortable working with multiple systems and platforms (e.g CRM, WebChat, Review Sites)
• Competence in Microsoft Office
• Ability to empathize with customers while maintaining an objective perspective
• Excellent telephone manner and ability to handle queries quickly and efficiently
• Team-oriented with a positive attitude and ability to support colleagues

Optional:

• High school graduate or similar
• Previous experience in customer service with or in a Contact Centre
• Experience in complaint handling to ensure customer satisfaction
• Familiarity with Social Media and/or E-Commerce platforms
• Experience in cross-selling or up-selling product
• Interested in new technologies such as AI

What we offer:

• Work in a modern office at Global Office Park, right in the heart of Katowice.
• Benefits package: private medical care (LuxMed), MyBenefit cafeteria, life insurance, language training.
• Attractive bonus for recommending your friends to work with us.
• Friendly, international work environment.
• Many opportunities for career development.