Junior Team Leader with German

Your responsibilities

• Guide a team of call center associates, monitoring both work and attendance to ensure we meet our high standards and legal requirements.

• Regularly provide constructive feedback and coaching to help your team meet and exceed performance goals. Your insights will drive their professional growth!

• Spot opportunities for improvement and develop actionable plans. You'll be key in implementing changes and, when necessary, making tough decisions.

• Ensure we consistently deliver exceptional service, meeting all contractual Key Performance Indicators (KPIs) and financial targets.

• Keep your team informed and engaged with clear communication and updates. Your support will help them thrive in their roles.

• Use your expertise to handle escalated customer calls, providing the best solutions and support.

• Organize team meetings and activities to foster open communication and team spirit. Your leadership will create a supportive and motivated environment.

• Stay up-to-date with our processes, policies, and procedures. We encourage ongoing professional development through manager training.

• Be a champion for your team, promoting a positive and inclusive workplace.

Our requirements

• Associate's degree in related field with at least 6 months of experience in a similar position.

• Previous experience in sales - good to have.

• Knowledge of German (level C1) and English (level B1/B2) is essential.

• Willingness to work from our office in Katowice according to the German calendar.

• Highly motivated individual with skills to develop and coach team members to achieve performance expectations and meeting timelines on deliverable.

• Work well under pressure and follow through on items to completion.

• Strong communication skills, both written and verbal.

• Ability to mentor, coach and provide direction to a team of employees.

Optional

• Technical knowledge will be an advantage.

What we offer

• Comprehensive benefits package, including access to MyBenefit system, private healthcare (Luxmed), and life insurance.

• Access to e-learning platforms.

• Employee Assistance Program (psychological, managerial, legal, and financial counselling).

• Free language classes.

• Interesting events, contests, lotteries, and much more.

• Stable full-time employment based on an employment contract.

• Work in a modern office at Global Office Park, right in the heart of Katowice.