Outbound Sales Operations Manager

Core Responsibilities:

• Client Service Excellence: Analyze client agreements and implement improvements to enhance service delivery.

• Revenue Growth: Drive revenue through effective planning and budgeting.

• Team Leadership: Train and develop the team; manage performance and task assignments.

• Operational Management: Oversee operational reports and maintain high performance standards.

• Outbound Sales Campaign Management: Develop and manage outbound sales campaigns to drive sales growth and meet organizational targets.

• Client Relations: Build strong relationships with clients for better collaboration.

• Leadership Guidance: Ensure consistent policy application and address performance issues.

• Coaching: Conduct one-on-ones for performance reviews and development.

• Engagement: Create a positive work environment and resolve employee issues professionally.

• Cross-Function Collaboration: Work with other departments (training, HR, Quality, WFM, TA) to address issues and enhance performance.

• Client Success: Implement best practices and adjust staffing to exceed client expectations.

• Team Management: Lead a team of leaders effectively.

Candidate Profile:

• Experience: + 1.5 years in a similar position and previous experience in a call center (outbound) preferred.

• Language skills: Polish (native) + English (B2)

• Technical skills: Experience in working with tools designed for outbound calls.

• Coaching & Improvement: Strong coaching skills and ability to enhance processes.

• Resilience & Communication: Work well under pressure and communicate effectively.

• Project Management: Ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment.

• Flexibility: Willingness to work a flexible schedule from out office in Lublin.

Our benefits:

• Full-time employment contract.

• MyBenefit cafeteria (with possibility to have MultiSport card).

• Private medical care (Luxmed).

• Private life insurance on preferential terms.

• Access to e-learning platforms.

• Language classes.

• Employee Assistance Program (psychological, managerial, legal, and financial counselling).

• Great events, competitions and lotteries.