Team Leader with German

Join Our Team as a Team Leader with German!



Are you a dynamic leader with a passion for coaching and team development? As a Team Leader at Concentrix, you will oversee a dedicated team of associates, ensuring excellence in customer service and achieving performance and sales goals. Your role will involve fostering a positive work environment, driving results, and promoting our core values.

If you're ready to take on the challenge and make a difference, we invite you to apply and grow with us!

Responsibilities

• Supervise a Team: Oversee daily activities and attendance of call center associates, ensuring compliance with company policies and legal requirements.

• Coach and Develop: Regularly coach team members to meet performance goals and metrics, addressing any issues promptly with action plans and corrective measures.

• Meet Targets: Ensure customer service meets KPIs, sales goals, and financial expectations.

• Communicate Clearly: Set clear expectations, provide timely updates, and handle escalated customer calls when necessary.

• Foster Team Spirit: Lead team meetings for open communication and organize team activities.

• Stay Informed: Keep up-to-date with company processes and complete necessary training.

• Embody Values: Advocate for team members and promote Concentrix values through actions and attitude.

Candidate Profile

• Education & Experience: Associate's degree and +6 months in a similar role; sales or call center experience preferred.

• Language Skills: Proficient in German (C1) and English (B2).

• Leadership & Development: Motivated to coach and develop team members; strong under pressure.

• Communication: Excellent written and verbal skills.

• Team Management: Skilled in multitasking, prioritizing, and meeting deadlines.

• Technical Savvy: Technical knowledge is a plus.

• Availability: Willingness to work daily in Katowice, following the German calendar.

What We Offer

• Comprehensive benefits package, including access to MyBenefit system, private healthcare (Luxmed), and life insurance.

• Access to e-learning platforms.

• Employee Assistance Program (psychological, managerial, legal, and financial counselling).

• Free language classes.

• Interesting events, contests, lotteries, and much more.

• Stable full-time employment based on an employment contract.