Client Communication Specialist / Fulfilment Officer

As a recruitment company, DCG understands that every business is powered by experienced professionals. Our management style and partnership approach enable us to meet your needs and provide continuous support. Due to our ongoing growth and the large number of recruitment projects we undertake for our partners, we are currently looking for:

Client Communication Specialist / Fulfilment Officer

Responsibilities:

• Document Management:
• Maintain the company’s document inventory across various regions through periodic reviews and ad hoc requests
• Update and organize electronic documents within the central repository
• Client Communications:
• Coordinate large-scale client communications for the company across multiple channels
• Liaise with internal business requestors to understand project requirements and advise on efficient solutions
• Collect and review essential elements for communication dispatch, including materials accuracy, client distribution lists, and approvals
• Collaborate with internal teams (e.g., technology) to address issues or improve system functionalities
• Additional Duties:
• Identify and address deficiencies such as system errors or data gaps proactively
• Participate in projects and initiatives to enhance the client experience
• Share best practices and drive client-centric solutions

Requirements:

• A minimum of 3 years’ experience in a related field
• Fluency in spoken and written English
• Proficiency in Microsoft Office, particularly Excel (e.g., pivot tables, lookups, ifs)
• Strong analytical and problem-solving skills
• High attention to detail and organizational capabilities
• Ability to adapt to change, manage ambiguity, and quickly learn digital systems
• Self-motivated, proactive, and team-oriented with a drive to optimize processes and challenge the status quo
• A degree in Business Management or a related discipline is preferred. Exceptional candidates from other fields will also be considered

Nice to have:

• Knowledge or experience with banking and wealth management products and services
• Familiarity with financial services organizations

Offer:

• Private medical care
• Co-financing for the sport card
• Training & learning opportunities
• Constant support of dedicated consultant
• Employee referral program