Customer Service Specialist with German

Responsibilities:

• Providing excellent customer service through timely and accurate processing of information and contribution to data management: governance and data cleansing activities

• Managing end to end order management process, including validation, implementing changes, responding to inquiries, monitoring order status, escalating issues, and overseeing billing processes

• Managing the process of blocked orders including liaising with finance department and external agencies

• Liaising with customers and internal departments to align on packaging creation process

• Entering required master data records/changes in the system

• Arranging sample products delivery to customers

• Supporting forecasting process by generating multiple reports and liaising with sales /key account managers

• Supporting the process of credit/debit note issuing / validation

• Managing after sales tasks such as addressing customer complaints, processing returns, and ensuring customer satisfaction

• Performing document validation and checks information for completeness and correctness in compliance with business conduct rules

• Supporting other business units with customer liaison, accurately documenting customer requests

• Contributing to high data quality and applies data governance standards

• Contributing to projects in various departments outside of regular scope of responsibilities

• Organizing, negotiating and coordinating the transport process

• Handling export and import shipments according to customs procedures

• Preparing shipping documents, e.g. bills of lading, packing lists, and customs documentation for international shipments

• Supporting planning activities, cooperating the global logistics in the field of transport organization

• Monitoring existing logistics processes in accordance with applicable internal procedures and completing files

• Maintaining relevant data updates in the SAP and other logistics systems

• Performing other duties as required by business need or direct supervisor

Requirements:

• Fluent English and German, written and spoken is a must

• Experience with customers in a service-oriented area in the B2B environment (at least 3 years)

• Customer oriented attitude

• Excellent organizational and communication skills

• Computer literacy and ability to easily navigate between different screens and systems

• Flexibility in adapting to a dynamic business environment

• Experience working with SAP or a similar system

Offer:

• Private medical care

• Co-financing for the sports card

• Life insurance co-financing

• Training & learning opportunities