Client Advisor

DELVE is a Performance Media Agency focused on helping clients grow their customer base by integrating the power of Tech & Data in Media. We act as one highly functioning team that is powered by our professional “Fire in the Belly”, with a passion for creating exceptional value by delighting our clients and creating an engaging work environment for our team members.

We deliver digital marketing management, first-party data science and consulting, and adtech/martech systems integration & reselling on a global scale. We connect the dots between data and technology in media by identifying our clients' super fans, deterministically finding more of them, and converting them online in the most effective way.

DELVE has been recognized as Built In Colorado’s “Best Places to Work” for the past four years in a row.

Our culture emphasizes professional development in an environment where everyone can have an impact. We are passionate about seeing our team through self-care, family, community and (of course) career growth. As a privately owned company, we don’t get caught in red tape, instead we pave a path of growth for those with a passion to succeed professionally.

DELVE is a fast-paced company with proven success with high-profile global customers such as UNICEF, International Rescue Committee, Virgin Voyages, Gerber Life Insurance, Apple Leisure Group, Orange, and Hebe.

Headquartered in Boulder, Colorado, DELVE also has offices in Warsaw and Minsk, as well as team members in 10 other countries.

We are looking for an experienced and performance-driven Client Advisor with a passion for digital marketing, data, and technology to join our team in Warsaw, Poland! As a Client Advisor, you will be accountable for an assigned book of business, clients’ strategy, roadmapping, and ultimately, for our clients’ success.

Who you are:

1. You are strongly determined to achieve your career goals through hard work, initiative, and resourcefulness.
2. You are a life-long learner seeking ongoing improvement with a growth mindset and going outside of your comfort zone.
3. You are able to focus on solving the most important problem to achieve the greatest impact.
4. You are willing to take the armor off, put aside any pretenses, and check your ego at the door - to build trust with others on the team.
5. You take pride in achieving objectives and delivering results; individually and collectively as a team.
6. You want to understand yourself and have conscious knowledge of your character, feelings, motives, and desires.
7. You crave feedback and external input so you can use it to improve performance.
8. You want to have an “unfair advantage” and collaborate with your team in-office at least 3 days a week.

What You Will Do:

Be the Client’s Trusted Partner

1. Own client relationships and ensure strategic alignment.
2. Lead media, data, and technology initiatives that deliver measurable impact.
3. Guide clients through onboarding, planning, and performance reviews (QBRs, business reviews).
4. Translate client goals into clear plans for internal teams.
5. Track client satisfaction and drive continuous improvement.

Drive Growth & Revenue

1. Manage and grow a portfolio of accounts by 20% YoY.
2. Identify upsell opportunities and craft tailored proposals.
3. Work with Sales and Partnerships to bring new ideas and tools to clients.

Collaborate Across Teams

1. Direct internal teams to deliver on client objectives.
2. Use standard processes and tools to streamline execution.
3. Develop strategic briefs and ensure clear communication across teams.

Partner with Tech Vendors

1. Understand and advocate for our adtech and martech solutions.
2. Build joint account plans with technology partners.

What you bring:

1. 7+ years in digital marketing, with 3+ years in a client-facing role.
2. Experience managing large campaigns ($20M+), preferably in Financial Services.
3. Hands-on knowledge of performance media (SEM, paid social, programmatic).
4. Strategic thinker with strong presentation, communication, and storytelling skills.
5. Comfortable leading conversations on media, data, tech, and analytics.
6. Highly organized, collaborative, and results-driven.
7. Strong English (B2+ level).

What DELVE Deeper offers:

1. A competitive salary and opportunities to grow while working for one of the most advanced advertising consultancies in the region.
2. A promote from within culture and the chance to define your career growth.
3. Private health insurance, sports benefit card.
4. Employee referral bonus.
5. An education budget.
6. A hybrid working model (we work 3 days from the office - Tue-Thu).

Please submit your CV in English!