Credit Collection Specialist with Spanish (PM shift)

Your future company

We are looking for a skilled and proactive Credit Collection Specialist with fluency in Spanish to join the Shared Service Center of a global manufacturing company based in Poznań. 

Requirements

• Bachelor’s degree 

• First work experience in a large organization. 

• English language proficiency at a minimum B2+/C1 level. 

• Advanced proficiency in Spanish.

• Strong communication skills and the ability to solve problems independently. 

• Proficiency in MS Office; knowledge of SAP will be an asset. 

• Availability to work from 2:00 PM to 10:00 PM. 

Responsibilities

• Regularly reviewing and monitoring accounts to identify overdue payments and taking action to recover outstanding debts. 

• Initiating and maintaining communication with Spanish-speaking clients via telephone, email or letters to remind them of overdue payments and negotiate payment plans where necessary. 

• Resolving customer disputes related to invoices. 

• Keeping accurate records of all debt collection activities, customer interactions and payment agreements and preparing regular reports on the status of debt collection. 

• Coordinate with internal departments such as sales, billing and customer service to resolve payment issues and improve the efficiency of the debt collection process. 

The offer

• Competitive salary and comprehensive benefits package. 

• Best-in-class corporate standards and a friendly, collaborative atmosphere. 

• Career and continuous learning opportunities. 

• Hybrid work model with four remote days per week. 

• Convenient office location in Poznań city center, with easy access to public transport.