Customer Support Officer

We’re currently looking for a Customer Support Specialist to help deliver the best customer services for our clients.

Sound like the role for you? Keep reading.

Responsibilities:

• Support our clients at all levels. Answer any questions about how the service works and resolve clients’ issues promptly via live chat, emails and calls
• Assist clients with the KYC procedure
• Provide a tour around the trading platform
• Build client trust and satisfaction through professional support and training
• Be keenly aware of the competitive landscape and understand financial markets
• Collect clients’ feedback and analyse how clients’ experience can be improved
• Keep open communication between the departments to resolve any issues.

Qualifications:

• Fluent English + Russian
• Shift schedule (day + night shifts)
• Advanced interpersonal and communication skills
• Ability to listen to clients’ and your team’s needs and find solutions
• Excellent communication skills, both verbal and written.

We offer:

• Great friendly and professional working environment
• Attractive benefit package
• An opportunity to grow and learn
• Medical insurance
• Paid state holidays
• Additional sick-days and paid sick leave.