Customer Support Officer
Obsługa klienta

Customer Support Officer

Warszawa
Rodzaj pracy
Pełny etat
Doświadczenie
Staż/Junior
Forma zatrudnienia
UoP
Tryb pracy
Praca stacjonarna

Wymagane umiejętności

język rosyjski

język angielski

Opis stanowiska

Friendly offer

We’re currently looking for a Customer Support Specialist to help deliver the best customer services for our clients.


Sound like the role for you? Keep reading.


Responsibilities:

  • Support our clients at all levels. Answer any questions about how the service works and resolve clients’ issues promptly via live chat, emails and calls
  • Assist clients with the KYC procedure
  • Provide a tour around the trading platform
  • Build client trust and satisfaction through professional support and training
  • Be keenly aware of the competitive landscape and understand financial markets
  • Collect clients’ feedback and analyse how clients’ experience can be improved
  • Keep open communication between the departments to resolve any issues.


Qualifications:

  • Fluent English + Russian
  • Shift schedule (day + night shifts)
  • Advanced interpersonal and communication skills
  • Ability to listen to clients’ and your team’s needs and find solutions
  • Excellent communication skills, both verbal and written.


We offer:

  • Great friendly and professional working environment
  • Attractive benefit package
  • An opportunity to grow and learn
  • Medical insurance
  • Paid state holidays
  • Additional sick-days and paid sick leave.

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