We’re currently looking for a Customer Support Specialist to help deliver the best customer services for our clients.
Sound like the role for you? Keep reading.
Responsibilities:
- Support our clients at all levels. Answer any questions about how the service works and resolve clients’ issues promptly via live chat, emails and calls
- Assist clients with the KYC procedure
- Provide a tour around the trading platform
- Build client trust and satisfaction through professional support and training
- Be keenly aware of the competitive landscape and understand financial markets
- Collect clients’ feedback and analyse how clients’ experience can be improved
- Keep open communication between the departments to resolve any issues.
Qualifications:
- Fluent English + Russian
- Shift schedule (day + night shifts)
- Advanced interpersonal and communication skills
- Ability to listen to clients’ and your team’s needs and find solutions
- Excellent communication skills, both verbal and written.
We offer:
- Great friendly and professional working environment
- Attractive benefit package
- An opportunity to grow and learn
- Medical insurance
- Paid state holidays
- Additional sick-days and paid sick leave.