Customer Success Manager

Join the E-commerce Berlin Expo Team!

About us:

We are the organizers of one of the largest e-commerce events in Europe – the E-commerce Berlin Expo. Each year, we gather over 300 exhibitors from the DACH region in a vast space of 15,000 m². Our expo is a meeting place for key industry players, service providers, and thought leaders who together shape the future of online commerce.

Watch the highlights from our February event – and what you could be shaping in the next edition.

Who are we looking for?

We are seeking a full-time Customer Success Manager / Post Sales Key Account Manager to join our team! In this role, you will be responsible for building and maintaining strong, long-term relationships with our exhibitors by proactively supporting their success, ensuring retention, and translating customer feedback into meaningful improvements. As a Customer Success Manager, you will bridge the gap between product, support, and sales to deliver measurable value to every customer. This position does not require acquiring new clients - we’re focused on nurturing existing relationships.

Team and benefits

At our company, we believe in fostering a culture of creativity, collaboration, and work-life balance. We foster an environment where everyone can thrive, with opportunities for internal career growth in areas like sales, event management and marketing. We prioritize supporting each other and ensuring that everyone feels valued while achieving a balanced, fulfilling work experience.

✅ Hybrid work is possible after the onboarding process is completed (usually after 4 weeks, min 3 days a week work from office in Poznan)

✅ ​​Flexible working hours - we usually work from 8-9:30 AM to 4-5:30 PM

✅ Fresh and healthy office lunch from Nice to Fit You every day (when working from the office)

✅ MacBook Air for your private use

✅ Multisport PLUS card

✅ Participation in the industry events in Germany/Europe

✅ Regular team integrations and special events to celebrate milestones and build a strong team bond 🎉

Requirements:

🟢 Fluency in German (C1) and English (B2) (Polish is nice to have)

🟢 Ability to meet deadlines

🟢 Good communication skills

🟢 Innovative thinking and problem-solving

🟢 Basic knowledge of Microsoft Office Suite/Google Apps

Responsibilities:

🚀 Operating as the lead point of contact for any and all matters specific to your account (exhibitors)

🚀 Overseeing customer account management, including answering client queries and identifying new business opportunities among existing customers 

🚀 Identifying areas for development in order to satisfy customers

🚀 Preparing reports on account statuses 

🚀 As a Customer Success Manager you will be responsible for building and maintaining strong relationships with our current clients, such as Shopware, Allegro, Amazon and PayPal. This position doesn’t require acquiring new clients.

Recruitment process

➡ Apply: Send in your application and we’ll be in touch soon.

➡ Connect: Let’s have a brief call to explore if we’re a good match.

➡ Interview: Join us at our office, complete a quick task, and let’s have a short chat.

➡ Decision: If all goes well, welcome to our team!

Interested?

Apply now!