ServiceNow Developer [Platform and ITSM modules]

Your responsibilities

• Backend Development: Design, develop, and implement custom solutions and extensions in the backend of ServiceNow, related to core platform tables and the respective ITSM modules.

• Process Customizations: Analyse existing processes related to Incident [incl. support channels e.g. live chat, walk up, callback], Problem, Change, identify areas for improvement, and implement customizations to enhance process efficiency and quality.

• Integration of Data and Systems: Integrate external data sources and systems into ServiceNow to enable seamless data transfer and processing.

• Innovation: Leverage your expertise to implement cutting-edge technologies provided by ServiceNow, such as AI functionalities [e.g. Now Assist, Task Intelligence], and DevOps Change Velocity.

• Quality Assurance and Testing: Conduct tests and quality assurance measures to ensure that the developed backend solutions are robust, error-free, and meet requirements.

• Documentation and Training: Create technical documentation, guides, and training materials for users and administrators to utilize the implemented solutions and features.

  
  

Our requirements

• A Bachelor's degree in Computer Science, Software Engineering, or a related field is advantageous.

• Certifications in ServiceNow “Administration Fundamentals”, “Certified Systems Administrator” and “Implementation Specialist” are mandatory, “Certified Application Developer welcomed.

• Minimum 3 years’ experience with ServiceNow configuration and development.

• Demonstrated expertise in Mulesoft and / or SnowMirror is considered beneficial.

• Practical experience in agile and DevOps way of working.

• Demonstrable experience in ServiceNow backend development, preferably with a focus on the mentioned modules.

• Proficiency in coding and scripting within ServiceNow, including JavaScript, Glide API, Business Rules, UI Actions, and platform-specific tools.

• Sound practical experience with REST/ SOAP or other interfaces along with strong proficiency in handling JSON and XML.

• Experience in working with databases, preferably MySQL or MariaDB.

• Experience with Incident [incl. support channels e.g. live chat, walk up, callback], Problem, Change in ServiceNow, preferably also with new technologies provided by ServiceNow, such as AI functionalities [e.g. Now Assist, Task Intelligence] and DevOps Change Velocity.

• Ability to analyse requirements and processes and develop customized solutions to meet those requirements.

• Strong problem-solving skills and the ability to address complex technical challenges.

• Team orientation, communication skills, and the ability to effectively interact with other developers, administrators, and end users.

• Fluent English and Polish language skills are essential, German language skills are advantageous.

What we offer

• B2B contract

• We offer the opportunity to work remotely. For those who prefer to work from the Warsaw office more often, we can also make this possible. However, once a month we ask you to come to Warsaw - the cost of travel is covered by the employee. Moreover you will work in an international team. Up to once per quarter you may have a business trip to our headquarters in Essen - all expenses are covered by the company.