Communication & Education Specialist

🇵🇱 Communication & Education Specialist

Own the customer education journey end-to-end: create impactful content, run trainings, and drive product adoption. High ownership, real business impact, and direct influence on customer success 🚀

Sounds great. I'll apply!

As a Communication & Education Specialist, you will be responsible for creating, implementing, and optimizing educational programs and training materials for our clients, partners, and internal teams.
Your main goal in this role is to ensure that users effectively understand and utilize our products and services - ultimately driving higher customer satisfaction and reducing churn.

🚀 What we offer:

• A salary of 7,200 PLN gross (approx. 5,200 net) on an Employment Contract (or equivalent B2B) for the first 3 months. After that, a performance review will determine the next compensation level based on results.

• Multisport card, private medical care (LuxMed), free English lessons, access to Hedepy with free therapy sessions, and our private gym at the office for that post-work endorphin kick.

• Quarterly team integrations – we meet regularly to connect, unwind, and celebrate successes!

🚀 What Your Day Might Look Like:

Creating and improving educational content:

• Develop webinars, tutorials, and articles (solo or with Marketing).

• Keep all customer-facing materials up to date and effective.

• Analyze user feedback and data to improve training materials.

• Tailor content to team and business needs based on recurring questions or service insights.

Delivering trainings and webinars:

• Run onboarding sessions, product trainings, and workshops.

• Own the training calendar from onboarding to advanced topics.

• Promote sessions and collaborate with Marketing to boost participation.

• Manage Livestorm and the WordPress-based content site.

Client communication & automation:

• Send regular newsletters with educational content.

• Optimize communication flows via Intercom, SMS, and automation.

• Segment audiences and manage automated campaigns.

• Share updates and materials with the Customer Care team.

Cross-team collaboration:

• Work closely with Product, Marketing, and Sales to align messaging and strategy.

• Join regular syncs to ensure educational initiatives reflect current company goals.

Measuring customer impact:

• Collect and analyze client feedback (surveys, comments, usage).

• Implement self-service solutions (tooltips, help content, webinars) to reduce support needs.

🚀 This Role Is Perfect for You If You Have:

• A talent for creating educational content (articles, tutorials, presentations, webinars) and a passion for sharing knowledge in an engaging and easy-to-understand way!

• Experience in running webinars or training sessions, so you can translate “product-speak” into real-world use cases and aren't afraid of public speaking.

• Solid organizational skills and strong ownership: you can juggle calendars, deadlines, and still deliver high-quality content on time.

• A sharp sense of what great communication looks like: you understand that good content doesn’t just sound nice but actually moves the needle on satisfaction, retention, and customer empowerment.

• A collaborative mindset: you're comfortable working across teams (Marketing, Product, Sales) and can turn customer feedback into concrete communication or educational actions.

• (Nice to have): Practical experience with tools like Intercom, WordPress, or Livestorm - or the drive to master them and push them to their limits.

🚀 What Success Looks Like (Key KPIs):

• Number of users trained

• % of active users attending training sessions

• Participant feedback – both volume and quality of input on training content

• Effectiveness of automation – # of messages sent, open and click-through rates

• Engagement with newsletters – delivery volume, open and click rates

• Number of responses collected from customer surveys

• Number of educational materials created (videos, PDFs, etc.)

• Engagement rate – clicks and views on educational materials

🚀 Recruitment Process:

• Application;

• A brief online interview with our Professional Service & Communication Team Leader, Klaudia Lewandowska, during which we’ll get to know you a little better!

• We're going to send to you a task!

• 45-minute interview with Klaudia Lewandowska and Patrycja Haber, including your recruitment task presentation.

• Final feedback.

No matter the outcome, you will always receive feedback at each stage of the process.