Business Analyst / IT Analyst Coordinator

PROJECT INFORMATION:

• Industry: Insurance• Location: Remote• Project length: Until 2028• Start: ASAP / flexible• Business trips: Occasional• Assignment type: B2B

Introduction & Summary:

We are looking for an experienced Business Analyst / IT Analyst Coordinator to join a long-term PAM (Privileged Access Management) project in the insurance sector. In this role, you will play a key part in driving the onboarding of privileged accounts into the CyberArk environment across Infrastructure, Applications, and Cloud assets.

This position is ideal for someone with a strong background in complex IT environments, solid exposure to security-related initiatives, and the ability to combine analysis, coordination, stakeholder management, and process oversight. You will act as a link between privileged account owners, SMEs, CyberArk engineers, and operational teams to ensure a smooth and effective onboarding journey.

Main Responsibilities:

The main objective of this role is to ensure the successful onboarding of privileged accounts into the CyberArk platform.

• Analyse the onboarding status of privileged accounts across Infrastructure, Applications, and Cloud environments, based on automated scan results as well as questionnaires and interviews.• Contact and follow up with privileged account owners and system SMEs to gather account and system inventory data within defined timelines.• Collect onboarding use cases from SMEs and guide account owners on the most suitable solution path, according to defined onboarding patterns.• Advise on the setup of required user groups, shared accounts, and CyberArk safe structures for onboarding.• Coordinate assigned CyberArk engineers during implementation and testing activities, including connectors and plug-ins where required.• Monitor and support the implementation lifecycle, including testing, issue resolution, and formal sign-off.• Facilitate communication between business and technical stakeholders involved in the onboarding process.• Support troubleshooting and integration-related activities in cooperation with SMEs, CyberArk engineers, and the wider project team.• Raise and monitor Incident and Change tickets in the internal ticketing system when needed.• Support end-user and team onboarding to CyberArk by organising workshops, tracking task sequences, and participating in regular progress calls.• Collaborate closely with the PAM Run / Operations Team responsible for deployment support and selected troubleshooting activities.• Keep onboarding tracking tools and status reports up to date to ensure transparency and progress visibility.

Key Requirements:

• At least 5 years of experience in complex IT projects, ideally within consulting or transformation environments.• Proven experience in integrating security requirements into IT solutions.• Good general understanding of Identity and Access Management (IAM) principles.• Familiarity with Privileged Access Management (PAM) concepts and requirements.• Strong analytical skills with the ability to interpret data, identify gaps, and propose practical next steps.• Excellent organisational and coordination skills, with the ability to manage multiple stakeholders and activities in parallel.• Strong communication skills and confidence in working with both technical and non-technical teams.• Excellent spoken and written English.• German would be considered an advantage.

Nice to Have:

• Hands-on experience with CyberArk or another PAM solution.• Experience working in regulated environments such as insurance, banking, or financial services.• Understanding of compliance and regulatory requirements related to IT security.• Experience in incident/change management processes and collaboration with operations teams.