KYC Team Manager

Project information:

• Industry: banking
• Location: Warsaw - remote
• Rate: up to 180 pln/h net + VAT, B2B
• Project languages: English

Summary: The KYC Team Manager is responsible for leading a team of analysts focused on transaction monitoring and customer due diligence in compliance with regulatory requirements.

Main Responsibilities:

• Manage, support, and supervise a team of up to 60 KYC Analysts.
• Ensure timely and accurate review of transaction monitoring alerts and KYC customer profiles.
• Monitor team performance against KPIs and SLAs while providing regular reporting and feedback.
• Support onboarding, training, and continuous development of team members.
• Ensure adherence to internal policies, SOPs, and regulatory guidelines.
• Act as a point of escalation for complex or sensitive cases.
• Collaborate with senior stakeholders to ensure quality, consistency, and process improvements.
• Drive a culture of compliance, accountability, and continuous improvement.

Key Requirements:

• Proven experience in managing or coordinating teams within KYC, AML, or financial crime compliance.
• Strong understanding of KYC processes, transaction monitoring, and regulatory frameworks.
• Ability to lead in a high-pressure, dynamic environment with frequent change.
• Excellent communication skills and stakeholder management.
• Strong analytical and organizational skills with attention to detail.
• Experience with performance metrics, quality controls, and reporting tools.
• Fluency in English (minimum B2 level).

Nice to Have:

• Prior experience in large-scale operational teams.
• Experience in a financial institution or regulated environment.
• Knowledge of tools such as SharePoint, Excel, and case management systems.
• Experience in a project-based or transitional environment.