Collections Specialist with German

About Us

ERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging both companies’ strengths and best practices. As a part of ERGO Technology & Services Management AG, the technology holding of ERGO Group AG, we support millions of internal and external customers with state-of-the-art IT solutions to everyday problems.

In October 2022, ET&S S.A. expanded its scope of operations by creating a Business Services unit to contribute in a new way to the growth of ERGO’s business. Acting as a co-partner and internal consultant, it adds non-IT value and supports the development of the entire ERGO Group, currently offering skills in reporting, analysis, actuarial, and input management. We are committed to fostering innovation and meeting the evolving needs of our clients worldwide.

Discover how we implement AI, IoT, Voice Recognition, Big Data science, advanced mobile solutions, and business-related services to anticipate and address our customers’ future needs.

How you will get the job done

• implementing agent collections and receivables management (complete collections processing for brokers)
• checking and recording agent statements
• monitoring timely settlement transactions
• adjusting billing/booking differences (premium and commission differences) with partners/brokers and specialist departments and sales
• allocating cash receipts declared using agent statements to outstanding accessory claims
• supporting sales and operations
• preparing individual statements as well as individual correspondence
• answering telephone inquiries from internal and external partners/brokers (in German)

Skills and experience you will need

• fluency in both German and English (B2/C1)
• university degree
• professional experience in payment transactions with an accounting focus
• independency and responsibility in dealing with billing partners/brokers
• ability to record, evaluate and reorganise complex professional and technical processes
• knowledge of MS Office (especially Excel)

Nice to have

• ability to organise and guide teams
• willingness to travel on business

Perks & Benefits

Let’s be healthy – medical package coverage, co-financing a sports card, and numerous sports sections – these are some of the benefits that help our employees to stay in good shape.

Let’s be balanced – we offer our employees flexible working hours and the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy.

Let’s be smart – we organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.

Let’s be responsible – each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.

Let’s be fun – company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered!

Let’s be diverse – every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!