Customer Technical Support Engineer – Data Center

We are looking for a skilled Customer Technical Support Engineer - Data Center to join a high-performing support team delivering advanced services to Cisco’s enterprise customers. In this role, you will be responsible for troubleshooting complex networking issues and collaborating closely with internal Cisco teams.

This is a long-term B2B contract opportunity suited for professionals who thrive in fast-paced, high-pressure environments and are ready to take ownership of major incidents.

Preferred locations for hybrid work - Krakow and Warsaw metropolitan areas. If you don't live anywhere near - please contact us, we will check for an option of remote engagement!

Your responsibilities:

• Provide high-level technical support for Cisco Data Center products and networking infrastructure

• Troubleshoot and resolve incidents and problem tickets within SLA/SLO

• Perform root cause analysis and contribute to continuous service improvements

• Manage and lead incident calls with enterprise customers

• Use tools like Wireshark and protocol analyzers to investigate complex issues

• Collaborate with internal teams including Advanced Services, TAC, and engineering

  
  

Our requirements:

• 3-5 years of experience in Data Center / Network support roles (TAC/NOC)

• Solid understanding of Cisco Data Center technologies: Nexus 9000, ACI, VXLAN, Routing & Switching

• Proficiency in: TCP/IP, BGP, OSPF, EIGRP, MPLS, QoS

• Experience with virtualization tools: VMware, OpenStack (nice to have)

• Strong troubleshooting, analytical and communication skills

• Able to lead technical conversations via phone/WebEx confidently

• Certifications (preferred): CCNA / CCNP / CCIE (DC or R&S)

  
  

What we offer:

• Contract Type: B2B

• Benefits - Multisport, Luxmed

• Work with one of the global leaders in networking and data center technologies

• Be part of a dynamic and supportive team with access to top-tier engineering support

• Hybrid work

• Opportunity to work on cutting-edge technologies and mission-critical systems