UX Research Lead

WE are EW - Founded 30 years ago, EW Group, also known as Eurowag, stands as one of the fastest-growing integrated mobility and payment solution companies in Europe. Our dedication revolves around devising solutions that streamline the operations of commercial mobility companies, striving to simplify their everyday challenges.

As part of the Eurowag Group, which comprises a dynamic portfolio of innovative companies, including Sygic, fireTMS, Inelo, WebEye, Princip, KomTeS, and CVS, we collectively play pivotal roles in creating sustainable financial and technological solutions. Each entity contributes to our vision of democratizing the on-road mobility industry, with a focus on positive impacts on our industry, society, and the environment.

At Eurowag Group, we are committed to creating a diverse and inclusive workplace. We encourage women, men, and individuals of all backgrounds to apply and join our team.

Are you passionate about understanding users and turning insights into product impact? We’re looking for a UX Research Lead to champion user-centricity across our product portfolio. This is a senior role within the design and product organization, ideal for someone who can combine deep research expertise with strategic leadership.

As our UX Research Lead, you’ll drive the UX research vision and operations, mentor a talented team, and collaborate closely with designers, product managers, analysts, and stakeholders. You’ll shape how we uncover user needs, influence product strategy, and cultivate a culture rooted in empathy and evidence.

Your responsibilities:

• Lead UX research strategy across product lines, defining scalable and impactful research practices.
• Manage and mentor a growing team of UX researchers, guiding their professional development.
• Own the research budget, including vendor relationships, tooling, and internal initiatives.
• Establish frameworks for research excellence—toolkits, templates, and ethical guidelines.
• Plan and execute qualitative and quantitative studies (interviews, surveys, A/B tests, ethnography, usability testing).
• Collaborate cross-functionally with product, design, analytics, and external agencies.
• Synthesize and present findings through compelling storytelling to drive product decisions.
• Champion a research culture, running workshops and advocating for user insight across teams.
• Stay ahead of trends, integrating new methods and tools into our practice.

Our requirements:

• 5+ years of UX research experience, including 2+ years in a leadership role.
• Expertise in both qualitative and quantitative research methods.
• Strong leadership and coaching skills.
• Excellent communication and storytelling ability, especially for senior stakeholders.
• Hands-on experience with tools like Maze, Dovetail, UserTesting, Hotjar, Google Analytics, or Amplitude.
• Proficient English (B2-C1); comfortable presenting complex insights clearly.
• Familiarity with agile workflows and multicultural team settings.
• Solid understanding of product discovery, accessibility, usability, and user-centered design.

We care about your well-being and professional growth. Here’s what we offer to make your experience with us truly rewarding:

Work-Life Balance: Enjoy flexible hours, the option to work from home, 5 extra vacation days beyond the legal minimum, 3 health days, additional leave for significant life events, an extra day off to celebrate our company’s anniversary, and sick leave compensation.

Benefits Package: Take advantage of up to 1000€ in flexible benefits (Benefit Plus) that you can use for things like technology, sports, travel, health services, or even pension contributions. Plus, get a Multi-sport card for wellness and fitness activities.

Rewards & Development: Earn up to 1000€ for referring a new colleague, access over 5,000 Coursera courses, join online language lessons, and enjoy performance-based bonuses. You’ll also have a personal budget to choose courses or conferences that help you grow professionally.

Supportive Environment: Take a day off to volunteer, use our free anonymous psychological counseling service, and enjoy access to our company’s products.

Modern Workplace: Work in a comfortable office with ergonomic furniture, a sunny summer terrace, and plenty of perks like free coffee, tea, and breakfast cereals every day. Our office is pet- and kid-friendly and has no dress code. You also have the option of parking in the building.

Community & Well-Being: Join in on philanthropy projects, where you can support a charity or non-profit organization of your choice with company-matched donations. Have fun at our team-building events, hackathons, Christmas parties, or summer celebrations.

Diversity & Inclusion: We’re committed to creating a workplace where everyone feels welcome, with fair recruitment practices that offer opportunities to all.