Senior Business Specialist with German

The opportunity

We are looking for a Senior Business Specialist with financial and/or customer experience who will play a key role to advise and support our internal client serving teams in the Europe West region (Germany, Switzerland and Austria). This role offers the possibility of using German and English language skills on a daily basis while provide high-quality advice to our internal customers in terms of financial metrics, system usage and process navigation. If you are flexible and ready to adapt to challenges of a constantly changing environment, there is no better place for you to be and grow. 

Your key responsibilities

On a daily basis our Senior Business Specialist have following tasks: 

• Work with finance teams to reach out to client servers and assist with their financial challenges
• Prepare and facilitate training for client serving teams on the use of software and financial topics
• Provide virtual support to our client serving teams via phone, email and chat
• Ensure that the needed responses are provided in a quick manner or escalated when essential 
• Document all calls and emails in the system 
• Share best practices and provide support to other teams and team members across borders and service lines 
• Stay up to date with latest policies, processes and tools 
• Stay connected with the business and functional experts 
• Build up competence and strive for knowledge 

As a new recruit, you will undergo our onboarding program which includes: 

• EYs business in the designated region 
• 30 days of intensive system and finance training program 

Skills and attributes for success

• Strong communication and teaming 
• Excellent listening and asking the right questions
• Problem solving attitude and analytical skills
• Ability to view issues through the clients’ perspectives

To qualify for the role, you must have

• Very good German and good English literacy
• Professional approach, demonstrating tact and diplomacy 
• Strong communication and teaming
• Excellent listening and ability to ask the right questions 
• Problem solving and analytical skills 
• Ability to view issues through the clients’ perspectives

Ideally, you should also have

• Ability to prioritize workload and deliver outputs within strict deadlines
• Excel / Power BI literacy

What we look for 

We are interested in hiring a professional in finance and/or customer service area (at least 1 year of experience), who is acustomed in Shared Service Business Centres/BPO. You should be able to work with limited supervision and demonstrate self-drive and also prioritize workload and deliver outputs within strict deadlines. As an ideal candidate you should have a strong desire to help and support people requiring assistance - you need to be a fantastic team player

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across ten locations – Argentina, China, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.