Director of Operations

We are FinUnion - a company that specializes in comprehensive currency exchange services. Our passion and commitment allow us to offer competitive rates and provide professional service based on trust and a full understanding of our Clients' needs.

We are currently looking for a Candidate for the position of - Director of Operations FinTech.

This person will hold a key position in the Polish branch of FinUnion (new position), and we guarantee growth along with the business, professional challenges, and the opportunity to build processes from scratch.

You will work directly with the Owner and Founder of FinUnion and with a Team that has been successfully developing the business for over 5 years.

Our Requirements:

• Higher education in finance/management.
• Deep understanding of the principles, roles, and work processes in the financial services sector.
• Experience working in the financial sector (financial institutions, financial services associations, National Bank of Poland) - minimum 3 years.
• Experience in a managerial position - minimum 2 years.
• Understanding of the collaboration principles and requirements of the National Bank of Poland towards financial companies.
• Ability to find and quickly and effectively implement solutions.
• Analytical thinking and readiness for growth.
• Openness to challenges and teamwork.

Responsibilities:

• Optimization and automation of existing business processes involve client identification, verification, management accounting, reporting automation, customer service, and creating operational instructions for departments (AML, Risk Management – DORA, Compliance, Accounting) to standardize processes and align team actions.
• Compliance and risk management focuses on ensuring the team's understanding of compliance and risks while working with legal counsel, AML specialists, and risk managers to implement measures ensuring regulatory compliance.
• Accounting and data collection organizes the tracking of client numbers, transaction amounts, currencies, acquisition costs, revenue per client, and fraud levels for further analysis.
• Reporting for management includes preparing operational reports for the company owner on key metrics, challenges, achievements, and regulatory compliance.
• Performance management emphasizes team training, employee evaluation through a KPI system, and goal-setting to improve performance at all levels.
• Collaboration with partners involves working with current and new contractors (banks and non-bank financial institutions) to enhance business processes such as anti-fraud and AML, while ensuring internal departments comply with payment service and currency exchange regulations.
• Achieving profitability is driven by increasing operational activity, optimizing KPIs, developing strategies to attract and activate clients, analyzing costs, optimizing expenses, and maximizing revenue for stable net profit.

Additional advantages:

• Knowledge of English (proficiency in communication).
• Experience with financial software.
• Experience in organizing and managing remotely working teams.