Cloud Specialist - Zendesk/Pipedrive (100% remote)

About FOTC

FOTC, a Google Cloud Premier Partner, empowers businesses with cutting-edge technology solutions. With over a decade of experience and a team of certified experts, we've helped over 6,500 companies in 50+ countries. Our expertise spans public cloud, AI, data, technology consulting, cybersecurity, infrastructure, finops, IT services and smart workplaces, enabling seamless digital transformation and unlocking business potential. From global corporations to SOHO companies - in one of our offices in Wrocław, Warsaw (PL), Bucharest (RO), Budapest (HU) or remotely - we deliver tailored solutions that drive growth and innovation.

We simply unlock possibilities.

Our values

At FOTC, customers are the reason we exist, and our employees are our greatest competitive advantage. We believe that together we can create a work environment where everyone feels valued, and can grow and develop their skills. If you share our core values - responsibility, independence, commitment, teamwork, honesty and loyalty - you will find your place with us. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you! Because choosing a career with FOTC isn’t just business, it’s personal.

Your responsibilities will include:

1. Implementation and development of Zendesk/Pipedrive tools for clients:

1. Implementing or supporting the implementation of the tools at client sites,
2. Troubleshooting client issues related to the tools,
3. Deploying custom integrations for clients,
4. Implementing ready-made applications using APIs,
5. Integrating systems via API.

2. Technical support for the Sales team in selling Workplace/Zendesk/Pipedrive tools:

1. Analyzing client infrastructure,
2. Matching technical solutions to client needs,
3. Troubleshooting tool-related issues in collaboration with the IT team,
4. Deploying custom integrations for clients,
5. Presenting technical solutions to clients.

We are looking for someone who:

1. Has experience in implementing applications in client infrastructure,
2. Has at least 1 year of experience in the IT field (e.g. as a support engineer or implementation specialist),
3. Possesses excellent communication skills – you will act as a business analyst, bridging IT and business,
4. Is open to taking on additional tasks such as hosting webinars,
5. Is eager to learn and continuously develop their skills,
6. Has a good command of English (B2+) and Polish (B2+),
7. Has completed higher education (or is currently pursuing a degree).

We offer:

1. permanent cooperation (based on B2B type of contract),
2. hybrid work model from Wrocław
3. paid time off
4. flexible working time within business hours 8am- 6pm CET,
5. opportunity to learn about Cloud solutions by direct collaboration with Google
6. possibility to participate in Cloud-related events
7. co-financing the costs of Multisport card
8. co-financing the costs of Luxmed
9. micro-loans

If you are interested in new technologies and the cloud is more than just a cloud for you, send us your CV!