Loyalty & Customer Value Manager

G2A.COM is the world's largest marketplace for digital entertainment. On our platform, over 30 million people from 180 countries have already purchased more than 100 million digital items. Why? Sellers from all over the world present a rich offering of over 75,000 digital codes for games, software, gift cards, subscriptions, DLCs, in-game items, and various digital entertainment. We are a safe marketplace, where sellers guarantee instant delivery.

What else sets us apart? G2A.COM is a place co-created by a team of 400 exceptional experts representing 12 nationalities. Most of us work in a hybrid model, some remotely, or on-site in a chosen location. Our R&D center is in Rzeszow, we also have offices in Warsaw and Krakow. The company's main headquarters are in Hong Kong, with the central office in Amsterdam.

We address each other by our first name, we are supportive, and we share knowledge. We operate based on DEI values – Diversity, Equity, and Inclusion and provide extensive development opportunities – in 2023 over 180 development and wellbeing events. We work in a dynamically changing environment, continuously implementing and utilizing the latest technologies such as artificial intelligence (AI), augmented reality (AR), and specialized cybersecurity solutions.

We regularly check job satisfaction. According to the latest survey, as many as 88% of us are satisfied with work-life balance, 93% appreciate teamwork, and 83% value managerial support. The average tenure at G2A.COM is an impressive 5 years. This is simply a place where people want to be.

By joining us, you will have the opportunity to collaborate and create projects with international brands such as Google, PayPal, Amazon, VISA, Mastercard, PayU, EY, Synerise, Modivo, Empik, and Microsoft. We think and act globally, and in our daily work, we are guided by analysis and data, although intuition and experience-based insights are also considered a significant asset. We invite you to join us on the journey of co-creating Gate2Adventure – the gateway to the world of digital entertainment. 

We’re waiting for you!

Join the G2A.COM team as a Security Engineer and help us protect the world’s largest digital entertainment marketplace. We’re looking for someone who not only understands technology but also wants to make a real impact on how we secure our systems and data.

In this role, you’ll be responsible for configuring and developing modern security tools. On a daily basis, you’ll monitor system events, analyze them, and respond to incidents that could threaten our infrastructure.

Your responsibilities will also include automating processes and integrating systems to improve the efficiency of our security tools. You’ll test and verify the effectiveness of our security measures to ensure everything works as it should.

Additionally, you’ll run training sessions for G2A employees, helping them understand the importance of security and how each of us can contribute to it. Your skills will directly influence the security of our entire organization.

We offer you full flexibility – choose between hybrid or fully remote work. You’ll grow alongside the development of our services and through access to both internal and external training opportunities. We’ll also ensure your onboarding is smooth and well-supported.

Among the benefits we offer are a welcome pack, Motivizer vouchers, private medical care, and a MultiSport card.

If you want to work in a company that values knowledge, modern solutions, and gives you space to make a difference – G2A.COM is the place for you.

Join our Marketing team as a Loyalty & Customer Value Manager – influence the development of our loyalty program and create ideas that engage and reward our users. You will be responsible for designing and implementing loyalty strategies, planning campaigns, collaborating with various teams, and continuously improving programs that increase user value.

In addition to great development opportunities, we offer you full flexibility – choose between a hybrid or fully remote work model, and we’ll make sure your onboarding is smooth and efficient.Among the benefits we offer are a welcome package, Motivizer vouchers, private medical care, and a MultiSport card.

You're a perfect match for the role, if:

• You have a strong understanding of digital marketing principles and hands-on experience in e-commerce

• You have experience in managing or supporting loyalty programs at both strategic and operational levels

• You possess strong analytical skills and can draw conclusions based on user behavior data and program performance

• You can design and implement reward mechanisms and user engagement initiatives that drive loyalty and increase customer value

• You have experience in planning and executing loyalty campaigns across various channels, both owned and paid

• You're familiar with testing and optimization methods (e.g., A/B testing) and can prepare data-driven reports and recommendations

• You have experience collaborating with IT, UX, Product, and Data Analytics teams to implement solutions that support business goals

• Your English proficiency is at least B2, both spoken and written

• You're well-organized and manage your time and deadlines effectively

• You're results-driven and focused on achieving goals

Your responsibilities:

• Shaping and executing the loyalty program development strategy based on customer data and insights

• Designing reward mechanisms and initiatives that engage subscribers

• Actively collecting user feedback and implementing ongoing program improvements

• Planning and executing loyalty campaigns across owned and paid channels

• Creating promotional ideas and offers in collaboration with partner brands

• Monitoring program performance (CLTV, retention, conversion) and driving optimization efforts

• Collaborating closely with IT, UX, Product, and Data Analytics teams

• Conducting A/B tests, analyzing results, and preparing reports with implementation recommendations

Why is joining us worth it?

• You can work in a hybrid model, from the office, or remotely

• You receive all the necessary work resources, such as a laptop and/or a phone

• We can provide and deliver ergonomic and electronic equipment for your home office, such as footrests, stability balls, chair with back support, monitor, mousepad, laptop docking station, mouse, keyboard, headphones

• We provide an opportunity for realizing new ideas and appreciate them a lot

• We encourage the development of skills and competences with internal and external trainings

• We value DEI – Diversity, Equity & Inclusion

• We support grassroots initiatives and take part in charity events

• We offer valuable benefits, such as:

• the welcome pack,

• vouchers for the Motivizer platform (each month the employees receive a pool of 220 points they can spend on many products and services available in the system),

• private healthcare

• the MultiSport card,

• an opportunity to take part in internal and external trainings and industry events,

• many more

• You will receive discount codes to use on the G2A.COM sales platform so that you can enjoy the benefits of our offers and services

Benefits

• Development and well-being programs

• Motivizer cafeteria system

• Multisport card

• Life insurance

• Medical care

• Ergonomic workplace equipment

• Employee referral program

• Discounts on G2A.COM

• Flexible working hours

• Ergonomic and electronic equipment

• Discounts in the Samsung partner store

• Welcome Pack – to start your collaboration off right