Solutions Architect (Temprorary contract)

At Gainsight, we believe that people come first. Our Human-First culture is at the heart of everything we do—shaping how we work, collaborate, and grow together. We’re not just building technology; we’re creating an environment where our employees feel valued, empowered, and inspired to make an impact.

As a Solutions Architect, you will play a key role in designing, implementing, and optimizing solutions that help our clients get the most out of Gainsight’s platform. You’ll collaborate with global teams, work on challenging projects, and be part of a company that genuinely cares about its people.

If you’re passionate about solving complex problems, working with cutting-edge technology, and being part of a supportive and innovative team, this role is for you!

Why Join Gainsight?

✔ Human-First Culture – A people-first company where employees feel valued and supported.

✔ Career Growth & Learning – Continuous development opportunities in an international environment.

✔ Work-Life Balance – Paid seasonal holidays & extra recharge days off.

✔ Exciting Projects & Global Collaboration – Work with teams across the US, India, and beyond.

✔ Supportive Work Atmosphere – A team that values open communication and collaboration.

Your Mission as a Solutions Architect:

As a Solutions Architect, you’ll help Gainsight’s customers integrate, optimize, and scale their use of our platform. You’ll bridge the gap between business needs and technical solutions, ensuring long-term success through strategic guidance and hands-on implementation.

• Partner with customers – Guide them in adopting Gainsight effectively, helping to maximize the platform’s value.
• Collaborate with internal teams – Work alongside Customer Success, Product, and Engineering to design scalable solutions.
• Understand and translate business needs – Lead requirement-gathering sessions, document insights, and configure Gainsight accordingly.
• Enable customers – Support their operations teams, configure Gainsight’s community and education platforms, and provide training sessions.
• Solve challenges proactively – Identify risks early, troubleshoot technical issues, and ensure smooth implementations.
• Stay ahead of product updates – Maintain expertise in Gainsight’s platform and contribute to product enhancements.
• Improve processes & best practices – Help refine team workflows, documentation, and implementation strategies.
• Flexible schedule required to accommodate U.S. business hours (2 PM – 10 PM CEST shift).

The Skills and Expertise We Value:

• 1-4 years of experience in Professional Services, Enterprise Product Implementation, or a similar field (experience in SaaS is a plus!).
• Strong technical foundation in:

CRM platforms (Salesforce, HubSpot, or similar).

Databases & data integration (SQL, querying, joining, and transforming large datasets).

Web services, APIs, and Webhooks – understanding how they work and how to troubleshoot integration issues.

• 1-2 years of hands-on experience with JavaScript, HTML, and CSS.
• Experience troubleshooting SSO-related issues and working with authentication protocols.
• Ability to document business requirements and provide recommendations through active listening and strategic questioning.
• Experience leading enterprise software implementations using both waterfall and agile methodologies.
• Proven ability to manage multiple projects at once – working with ~15 unique customer projects simultaneously.
• Executive presence and confidence in engaging with technical teams, business leaders, and senior stakeholders.
• Adaptability & problem-solving mindset – ability to create structure in ambiguous situations and design efficient processes.
• Strong communication, presentation, and leadership skills – comfortable working with global teams and customers.

💡 Bonus Points If You Have:

• SFDC (Salesforce) experience or certification.
• Experience working with multi-divisional, multi-geographical enterprise customers.
• Mobile development experience.
• A BA/BS degree or equivalent experience.

What We Offer (Perks & Benefits)

We don’t just talk about work-life balance—we make it happen.

• Private Medical Care through Enelmed
• Multisport Card for fitness & wellness access
• Fully paid seasonal holidays & 4 additional recharge days off per year