HR Operations Specialist – French Speaker (EMEA Support)

Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

About the roleWe are looking for an HR Services Advisor – Workday & ServiceNow (FR/EN) to deliver high-quality, customer-focused HR support across hire-to-retire processes. In this role, you will manage employee life-cycle programs, resolve queries, ensure compliance with HR policies, and contribute to process improvements in a dynamic, multicultural environment.

🔹Responsibilities

• Manage employee life-cycle programs within defined scope

• Handle HR inquiries via email, cases, Workday, ServiceNow, chat or phone

• Ensure HR policies and processes are followed and escalate inconsistencies

• Prepare and update SOPs, templates, and process documentation

• Provide user support, training, and knowledge sharing for HR systems

• Participate in improvement initiatives and projects

• Maintain stakeholder relationships and deliver within SLAs

• Ensure compliance with data privacy requirements

🔹Our requirements

• Fluent French (C1) and English (B2+)

• HR experience (preferably in Shared Services)

• Knowledge of Workday and ServiceNow

• Strong MS Office skills

• Ability to handle confidential data with professionalism

• Excellent communication and problem-solving skills

• Logical thinking and teamwork attitude

🔹What we offer

• Stable job – employment contract

• Multicultural work environment

• Training programs (initiating, soft skills)

• Benefits: sport card, LunchPass, LuxMed, and more