Customer Support Specialist

About the job

We are currently looking for a talented Customer Support Specialist to join us on our mission of customer happiness. This is a customer support role that requires a mix of great English, empathy, and curiosity. 

Here are some of the people you would be joining: Chris & Karolina.

Your future work will be about helping our clients by answering their questions on a live chat, gathering their feedback, and preparing educational resources. It is very important for us to give the best service possible, so you will be responsible for creating and maintaining a model relationship with our clients. Perfect for a 2nd or 3rd-year student willing to kick-off their career at a fast-paced tech company.

Job requirements

What responsibilities can you expect:

• providing outstanding help to our customers on a live chat and on calls
• building a positive customer experience and long-term relationship with the customers
• identifying customer needs and roadblocks and taking proactive steps to maintain positive experiences
• having a real impact on all support processes - you’ll have a chance to launch and own projects
• gaining enough technical knowledge to handle technical inquiries yourself, communicate with developers and report bugs
• having a direct impact on Growbots’ product roadmap by sharing your ideas, customer feedback, and testing out the newest features

You’ll be a perfect candidate for this role if you:

• have proficient spoken and written English skills (at least C1)
• are ready to work in shifts - we chat with clients (via chat-application - Intercom) in 5 h shifts Mon-Fri, once or twice a week we have shifts between 1:30 - 6:30 PM & 6:30 - 10:30 PM
• have excellent communication skills and a people-oriented approach
• have attention to detail, love asking "why" and digging into problems
• are a quick learner, able to get on with new technologies
• are organized and dedicated with a strong work ethic

Nice-to-haves:

• communicative Polish level

Perks

$$$, time-off, work model:

• Salary (for 50% FTE): 4700 - 5500 PLN gross (contract of mandate/umowa zlecenie) based on your experience and performance
• Guaranteed time-off (26 paid vacation days) & paid sick leave
• You'll be able to work in your preferred way - either 100% remotely or in a unique, dog-friendly office in the old cheese factory in the center of Warsaw (Hoża street)

Benefits:

• Co-financing of private medical care with Medicover (optional Family Package)
• Co-financing of Multisport card
• Mental Health Support Budget
• Gallup CliftonStrengths Talent Assessment
• Additional day-off for volunteering
• Sabbatical Leave
• Annual company retreat, Growbots Birthday party and even more team- & company-wide integrations

About Growbots

Growbots was born in Warsaw in December 2014 with the aspiration to change the world of sales.

We want to become the #1 choice for SMBs worldwide to find new business opportunities with outbound.

Our vision is simple - we integrate data about all businesses worldwide with an outreach automation solution, allowing our clients to connect with their potential customers within a couple of minutes.

What the steam engine did for the industrial worker, Growbots has done for the sales representatives!

Our clients are primarily located in the USA, we have more than 600 paying customers, and the numbers are still growing!

Interested? If you want to know more about how we work and educate our future clients, click here.

Our values:

• Put customer first - our value of putting the customer first aligns with a commitment to prioritizing the customer's needs, satisfaction, and success.
• Take the lead - we believe in taking charge of tasks, being proactive, responsible for successful outcomes.
• You grow, we grow - personal development leads to team success.
• We, the people - we are the company that creates a positive and inclusive workplace culture. We encourage open sharing, caring attitudes, and support for colleagues.

Do you want to learn more about values? Click here. 

Sounds good? Here's what comes next:

1. Intro call (20-30 min) with Ola, (Head of People) - have a quick call so that we can make sure that our offer meets your expectations and vice versa!
2. Home task/case study (1h) - prepare a short recruitment task for us.
3. Interview (1h) with Chris (Customer Support Team Lead) and Ola, (Head of People), who will tell you more about the job and ask you some questions about your experience, mindset and motivation. Also, they will share with you feedback after the home task.
4. Peer panel (1-1,5h) - talk to your future teammates about what you need to thrive and ensure you align yourself with our mission, culture & values!
5. Executive interview (30 min) with Luke (CEO) to ensure you find yourself aligned with our mission, culture & values!

If you have any questions, don’t hesitate to ask Ola, our Head of People.

See you onboard!