HR Operations and Live-Chat Support Advisor with languages

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

We are currently looking for HR Operations and Live-Chat Support Advisor with languages.

How you will make your mark:

• Cases and Chats Management: Actively support daily case management through internal system platforms and daily chat shifts. Ensure alignment with global turnaround times and maintain a personalized approach. Lead and manage support for various projects and programs within People Care, ensuring successful case management while meeting all TAT (Turnaround Time) and CSAT (Customer Satisfaction) requirements.
• Project Implementation and System Enhancements: Lead and manage the implementation of various projects, system enhancements, and testing requirements within People Care. Ensure successful completion while meeting all objectives and deadlines.
• Team Support and Prioritization: Assist the team in managing their bandwidth and prioritizing their work effectively to maximize productivity and efficiency.
• Escalation Management: Handle escalations efficiently, ensuring swift resolution and minimal disruption to operations.
• Training and Onboarding: Deliver comprehensive onboarding training for new processes, programs, and platform rollouts, ensuring all team members are well-equipped and informed.
• Data Analysis and Insights: Provide data analysis and insights on case management, identifying real opportunities for improvement and enhancing the support experience for team members.
• Implements and manages multiple parts of process delivery with team guidance and instructions.
• Identifies areas for process improvements; provides country-specific subject matter expertise and solutions.
• Provides analytical support and analysis for priority projects that impact employees at the country level and may lead projects of low complexity.
• Resolves HR support cases of moderate to high complexity that cannot be answered immediately through service centers.
• Assists with increasingly complex reporting needs and analyzes survey, employee, and financial data, and audit results.

About you:

• First-level university degree or equivalent experience.
• Typically 2-4 years related experience in compensation, benefits, finance, and/or human resources.
• Fluency in English and at least one of the following languages: Spanish, French, German, Italian
• Developed level of process knowledge and expertise in back-end processes.
• Developed general HR knowledge.
• Good communications skills.
• Strong quantitative and qualitative analysis skills.
• Strong organizational, time management, and planning skills.
• Strong customer orientation.
• Developed ability to use HR productivity tools, systems and applications.
• Ability to work independently in a team environment and with guidance on more complex issues and decisions.

Additional requirements:

• Effective Communicator: Ability to connect with different stakeholders, connecting the dots, simplifying complex issues and negotiation skills.
• Customer Experience Advocate: Passionate about customer personalized experience and an ambassador of success stories.

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.