Oferty
Technical Support Specialist with French
Support

Technical Support Specialist with French

Warszawa
Rodzaj pracy
Pełny etat
Doświadczenie
Staż/Junior
Forma zatrudnienia
UoP
Tryb pracy
Praca hybrydowa

Wymagane umiejętności

electrical

Mechanical Engineering

customer service

support

SAP

French

język francuski

English

Opis stanowiska

Technical Support Specialist with French


WHAT YOU WILL EXPERIENCE IN THIS ROLE

In this role, you will be responsible for:

  • Providing technical support for Thermal products via phone, email, and online chat to customers, Field Sales, and Customer Service teams.
  • Supporting the development of new business opportunities and engaging with customers to increase sales of the company’s products and services.
  • Handling inquiries from both external and internal customers by phone, virtual meetings, and in writing, addressing technical questions and quotes in an efficient and timely manner.
  • Managing and maintaining quotes within the ERP/Salesforce system
  • .Assisting the Customer Service team by reviewing technical complaints, addressing customer concerns, and escalating issues when necessary.
  • Supporting the Marketing department with technical training and proofreading marketing materials.
  • Delivering comprehensive technical support to professional clients, including Planners, Architects, Consultants, Installers, Contractors, Specialized Distributors, and Company Representatives.
  • Preparing pre-design documentation and coordinating work with other departments when needed.
  • Creating and managing quotes for configured and custom-made-to-order products.
  • Providing troubleshooting assistance for installation issues and start-up support via phone, virtual meetings, and written communication.
  • Gaining proficiency in Company software products to perform technical simulations, such as heat loss calculations for piping and other applications.


WHAT WE’RE LOOKING FOR:

  • A Bachelor’s or Master’s degree in Electrical or Mechanical Engineering, or equivalent field experience.
  • At least 1 year of experience in customer service or a supervisory role within an industrial setting.
  • Familiarity with architectural and engineering drawings, such as process flow and piping schematics.
  • Ideally, experience with distribution channels and electrical distribution.
  • Experience with SAP and Thermodynamics is a plus.
  • Fluent in French and English.
  • Strong communication and interpersonal skills, especially for phone interactions.
  • Technical aptitude with a quick ability to learn product information.
  • Advanced computer literacy, including Microsoft Office Suite, AutoCAD, Bluebeam, PDF Foxit, and CRM software (Salesforce).
  • Ability to multi-task and manage shifting priorities to meet customer needs.
  • Problem-solving skills under time constraints.
  • Team-oriented and comfortable working in a shared email and phone environment.
  • Positive, “can-do” attitude and a proactive approach to supporting team efforts.
  • Capability to follow standard work processes and contribute to their creation when needed.


WHAT WE OFFER:

  • Competitive Salary and Benefits: Including health, dental, and vision insurance, a retirement plan with company matching, and paid time off.
  • Hybrid Work Model: Enjoy flexibility with a mix of office and remote work tailored to your role and team.
  • Professional Development Opportunities: Access to training programs, workshops, and growth paths within the company.
  • International Work Environment: Join a diverse, global team where innovation and collaboration are key.
  • Modern Office Facilities: Work in a state-of-the-art office designed to support productivity and comfort.


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