PMO & SMP Manager

Position: PMO & SMP Manager

📍Location: Warsaw, Poland

About the Role

For our Client, we are looking for an experienced Manager to lead the Project Management Office (PMO) and support the implementation of Service Management Practices (SMP) at the Warsaw center. This role will ensure that governance standards are met, projects are executed efficiently, and organizational frameworks such as SMP and the Center Maturity Model (CMM) are successfully embedded.

The person in this position will also oversee budget-related processes, prepare high-quality reports and presentations for senior leadership, and coordinate strategic visits and internal communication initiatives.

🎯Key Responsibilities:

🔄 Transitions & Knowledge Transfers

• Manage planning and execution of transitions in line with organizational methodology (timelines, responsibilities, documentation, access rights, etc.).

• Monitor transition progress, report risks, and stabilize operations within the center.

📊 Governance & Compliance

• Oversee projects at the center level from planning to closure.

• Establish and maintain project governance frameworks.

• Track actions from governance meetings and ensure compliance with standards.

🤝 Visitor & Event Management

• Coordinate visits of global and local stakeholders.

• Manage logistics, agendas, and cross-functional cooperation to ensure a smooth experience.

⚙️ Service Management Practices (SMP) Implementation

• Lead the implementation of SMP across functions.

• Provide training, monitor compliance, and continuously improve processes.

• Maintain Business Continuity Management (BCM) documentation.

📈 Center Maturity Model (CMM) & KPI Reporting

• Track and report Center Maturity Model KPIs.

• Ensure data accuracy and provide insights for continuous improvement.

💰 Budget & Documentation

• Support budget planning and reporting at the site level.

• Monitor variances and prepare forecasts.

• Review and update the Statement of Work (SoW) annually.

🗣️ Executive Presentations & Communication

• Prepare materials for board and executive meetings.

• Ensure internal communication and intranet updates are timely and accurate.

🎤 Townhalls & Engagement

• Plan and deliver townhalls, aligning employees with business objectives.

• Coordinate logistics and key messaging with leadership.

🌍 Global & Local Reporting

• Develop and manage reporting processes for both global and local stakeholders.

• Identify trends, risks, and opportunities for optimization.

👤 Candidate Profile:

• Bachelor’s degree in Business Administration, Project Management, or related field.

• Solid experience in a PMO role with a focus on governance, reporting, and financial management.

• Strong understanding of SMP frameworks and CMM KPIs.

• Lean Six Sigma knowledge (Yellow or Green Belt certification preferred).

• Excellent organizational, communication, and presentation skills.

• Proficiency in project management tools and MS Office (Excel, Word, PowerPoint).

• PMP, PRINCE2, or similar certification.

• Experience working in an international, cross-functional environment.

• Strong analytical skills and ability to interpret complex data.

💼 What Our Client Offers

• Opportunity to work in a leading global organization within the medical devices sector.

• International, multicultural work environment with daily collaboration across regions.

• Competitive base salary with annual bonus and permanent employment contract.

• Wide benefits package (private medical care, insurance, pension plan, lunch & transport allowance, cultural/sports card, product discounts).

• Hybrid work model (3 days in the office / 2 days remote).

• Modern office facilities in Warsaw.