Head of Product Operations (physical goods, ecommerce)

About Interior Icons

Interior Icons is a founder-led ecommerce company serving the US market.We design, develop, and launch high-quality products inspired by iconic design – at accessible prices through a structured, execution-focused operating model.

Website: interioricons.com

About the role

We are hiring a Head of Product Operations to own and run our end-to-end product pipeline.

This role is responsible for taking products from initial research through to launch, with a strong focus on high quality, speed, and repeatability. The work is operational and disciplined – not creative experimentation.

You will set up and lead our Product Operations office in Warsaw and, from day one, hire and build your own local team.

Scope of responsibility

You will own the full product execution pipeline, including:

• Product research (using defined inputs and processes)

• Minor redesign of original products (legal compliance only, minimal deviation)

• 3D product and lifestyle imagery

• Product data and catalogue setup

• Tech pack creation

• Product Development quoting and coordination

• Product Development sampling and sample reviews

• Product launch execution

All factories are based in the Far East. PD and sampling are coordinated remotely.

Team & office responsibility

From day one, you will:

• Establish and run a Product Operations office in Warsaw

• Hire, onboard, and manage a local team, including: Product Researchers, Product Designers, 3D Artists, Product Developers, Product Launch Specialist(s)

• Grow and scale this team as output increases

You are fully accountable for team productivity, throughput, and quality standards.

Output & quality expectations

This is a high-output, high-quality role.

The objective is to:

• Launch approximately 20 new products per month

• Run additional product work in parallel

• Maintain consistent quality while delivering iconic-inspired design at lower price points

Performance is measured entirely via output and KPIs, not hours worked.

How we work

• Strong focus on execution and delivery

• Management by KPIs and output

• Lean processes, low bureaucracy

• Clear ownership and accountability

• Final decisions made by the Founder & CEO

You will report directly to the Founder & CEO, who is based abroad.

Important notes

• This role does not require furniture experience

• We operate across multiple physical product categories

• Creative invention is not the goal – precision, quality, and execution are

• This role is office-based in Warsaw and you will be the head of that office

Requirements

• Experience running a multi-step product or operations pipeline

• Proven people management experience

• Comfortable hiring and scaling teams

• Strong operational and organisational skills

• Experience coordinating with overseas factories

• Strong focus on quality standards and repeatability

• Very strong written and spoken English

• Comfortable working in a founder-led organisation

Hiring process (important)

Our hiring process is structured and rigorous.

Shortlisted candidates will be asked to:

• Complete short, role-relevant assessments

• Participate in structured interviews

As a final step, we follow a Topgrading-style process, which includes:

• Chronological interviews

• Reference calls with previous direct managers

Final candidates will meet in person.