Collections Specialist

Description & Requirements

Position summary

The Collections Specialist manages an assigned portfolio to maximize cash collections, ensure invoices are followed up within agreed terms, and maintain accurate account records in the company database. They resolve routine queries, escalate complex disputes to the appropriate teams, and build positive, long-term relationships with clients and internal stakeholders.

Key Responsibilities

• Manage an assigned accounts receivable portfolio to maximize cash collections and achieve portfolio targets.

• Take full ownership of assigned accounts, including payment allocation, reconciliations, and account maintenance.

• Conduct outbound collection calls and follow-up emails (approximately 40 outbound contacts per day).

• Ensure timely and accurate system updates related to collection activities, payments, and account notes.

• Resolve routine customer queries and escalate complex disputes to the appropriate teams with complete documentation.

• Issue system-generated reminder letters and monthly statements, ensuring correct and timely dispatch.

• Support team members and assist management when required.

Essential Qualifications

• Fluent verbal and written communication skills in English and French.

• Target-driven mindset with strong task prioritization skills.

• Professional and confident communication style with strong interpersonal skills.

• High attention to detail and accuracy in record-keeping and follow-up.

• Ability to manage a high-volume workload and meet deadlines.

• Firm yet patient approach with good objection-handling skills.

• Sound judgment, including knowing when to escalate issues.

• No prior collections or finance experience is required — full onboarding and ongoing team support will be provided.

Nice to Have

• Previous experience in collections, credit control, or accounts receivable.

• Experience working in a large or international organization.

• Strong Microsoft Excel skills (PivotTables, VLOOKUP, INDEX/MATCH, PowerPivot).

• Knowledge of additional languages (Italian, Spanish, Portuguese) is an advantage.

About Infor

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn’t just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you’re not just building a career. you’re helping to build what’s next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

For more information visit www.infor.com

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.

We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.

Fraud Awareness

We have been made aware of unauthorized individuals posing as Infor recruiters, including some who have made fraudulent offers of employment. Please read our guidelines and protect yourself from recruitment scams.

Fraud Privacy Policy

We value your privacy at Infor. You may access our privacy policy here.