Customer Experience Manager with German

Position summary:

A Customer Experience Manager, Associate will provide scalable services to customers including but not limited to onboarding, live webinar sessions , customer requests and proactive outreaches. The Customer Experience Manager, Associate will be part of the Customer Experience Hub (CX Hub) , a global team of Customer Experience Managers (CEMs) who works together to ensure our customers receive prompt and professional assistance whenever they need it.

Here’s what you’ll learn and achieve with us:

What You’ll Learn:

• You’ll gain hands-on experience with customer inquiries, working in a global team across multiple time zones (APAC, EMEA, North America).
• We’ll teach you the ins and outs of SaaS and technical language—don't worry, we’ll support you as you get familiar with all the tools like JIRA and ServiceNow.
• Live Webinars for Soft Skills: You’ll start with live webinars designed to enhance your communication and teamwork skills. These webinars are a key part of your learning and development, with scripts to guide you through every step.
• You’ll create professional educational content, like eLearning modules and presentations, and help keep everything up to date.
• You'll have the chance to dive into exciting projects like a quarterly newsletter, customer outreach initiatives, and more!

What You’ll Achieve:

• Gain expertise in customer service, SaaS tools, and project management—skills that will be invaluable in your career.
• Work with a diverse international team and gain valuable communication experience with colleagues from all over the world.
• Have the chance to certify in Infor products and grow into an expert in the field.
• Define your own career path here—we have plenty of opportunities for growth and the chance to take on new challenges.

Why You'll Love It:

• A dynamic environment where you’ll never stop learning and growing.
• A supportive, fun atmosphere with lots of team-building activities and after-work initiatives.
• Plenty of growth opportunities—we encourage you to take on new projects and carve your own path.

Our Benefits:

• Employment contract.
• Possibility to work in a hybrid model.
• Good equipment (Laptop Dell Latitude series, extra monitors or other
• additional equipment).
• Private healthcare, Sodexo LunchPass, MyBenefit, ICAS- Employee Assistance
• Program.
• Work in the best office in Wrocław, located in the city center with a relax
• zone, fresh fruits and snacks.
• Language classes.
• Company car park.
• Space for bicycles and showers.
• Ability to perform additional activities within our communities (Eco team, Fun
• team, Charity team etc.).
• Additional charity days off.
• 26 fixed days of annual holiday for everyone regardless of experience.
• 4 weeks of paternity leave.
• Group Life Insurance.
• First 10 days of sick-leave in the year paid 100% of salary after 2 years of
• employment.
• Relocation package.
• Referral bonus.
• Casual dress-code.
• Special events and workshops in the office.