👩‍💻👨‍💻 Operational Analyst (Global Department of Network Analytics)

As part of the Global Department of Network Analytics, we drive efficiency in the APM and PUDO network through data-driven development and optimization. Our coordinated efforts directly enhance the effectiveness of the delivery process

In the role of Operational Analyst, you will analyze the performance of the OOH network, identify opportunities for improvement, and recommend actionable changes. Collaborating with international teams, you'll support the implementation of new solutions and ensure knowledge transfer through training, workshops, and clear documentation.

Responsibilities:

• Monitoring & analysis: Collect data and analyse key performance indicators (KPIs) for the OOH network
• Continuous improvement: Identify first and last mile process optimization opportunities, recommend solutions, and support their implementation.
• Meetings & status updates: Present results, taking part in stakeholder meetings and efficiency workshops. Deliver clear, actionable recommendations to management teams.
• Subject-matter support: Provide analytical expertise for network efficiency initiatives.
• Report review & interpretation: Based on the Power BI visualizations, interpret key performance indicators, diagnose underperformance, formulate business recommendations, quickly identify data inconsistencies.
• Branch coordination: Maintain regular operational-level communication with regional offices to ensure efficiency improvement
• Closing the loop: Verify the impact of implemented improvements, monitor KPI changes, and deliver feedback.
• Promoting data-driven culture: Promote data-based decision making.
• Documentation & training materials: Develop and update process guides, manuals, and e‑learning content.

Required skills and qualifications:

• Data analysis: Ability to conduct data analysis, select valuable information, gathering data from various sources, analyzing relationships between different aspects of a problem, and proposing solutions.
• Data interpretation & visualization: Skill in creating clear charts, dashboards, and data storytelling.
• Advanced excel: Pivot tables, formulas, and Power Query.
• Proactive mindset: Self-driven approach to problem identification and process improvement.
• Strong organizational skills: Results-oriented and able to perform under tight deadlines.
• Willingness to travel
• Fluent english: Spoken and written

Preferred skills and qualifications:

• Knowledge of operational processes and/or experience in the courier industry
• Additional foreign languages (French, Spanish, Italian)
• SQL proficiency
• PowerPoint: proficiency for building professional presentations

What’s in it for you:

• work in an innovative technology company with international reach, which is a leader in the logistics industry in Poland
• hybrid work model (office in Kraków/Warsaw)
• opportunity to expand your skills and acquire new ones
• collaborative partnership, which is our greatest value
• cafeteria system with the choice of benefits you want to use (e.g., Multisport, medical care, shopping vouchers, event tickets, and much more)
• e-learning platform with training in the form of videos, magazines, tasks, and quizzes
• employee referral program
• opportunity to participate in employee initiatives, such as InPost InHelp volunteering, Szlachetna Paczka, or sports events (e.g., relay races)