Global Service Delivery Manager

ISS connects people and places to make the world work better. Are you ready to connect to a place where you belong? At our corporate facilities or at client sites – together, we make places while transforming businesses into having even more positive impact on societies, the environment, and our people.

Location: Warsaw, Poland

Language: English

Main purpose of the position:

Your goal is to deliver services that meet business needs, accelerate digital transformation, create/maintain a competitive advantage within ISS A/S market segments while ensuring security compliance. You will be the key point of contact for the business stakeholders and be the link between IT, vendors and the business. As the Global Service Delivery manager, you will be managing team performance to control service quality.

Key expectations:

• You have a high attention to detail, strong communication skills and is able to take responsibility. 

What you’ll do:

• Identifying business needs and overseeing service delivery within the business context
• Collaboration with the service delivery team and ensuring the team's processes and tasks are carried out efficiently
• Responsible for Service Transition, Service Monitoring, Service Reporting & Communication, Service Operation and Continual Improvement
• Partner with IT and business stakeholders to define SLAs/OLAs and ensure they are consistently met or exceeded

Who you’ll work with:

• ITSM Process team
• Service/Product Owners
• Service Desk and Operation teams
• Information Security team
• External vendors

Key qualifications:

• Minimum of 3 to 5 years of experience in service delivery management, preferably in a technology or operations environment
• Bachelor’s degree in information technology or a related field (desirable)
• High level understanding of large-scale IT environments
• Deep knowledge of ITIL (Information Technology Infrastructure Library) framework (mandatory)
• Experience with service management tools such as Jira Service Management or ServiceNow.
• English - full professional proficiency
• Power BI (optional)

Personal skills you excel:

• Highly organized and able to work independently
• Actively looking for new and more efficient ways of improving processes, raising standards, reducing errors, and overcoming omissions.
• Outstanding communication and interpersonal skills in order to comfortably connect with partners at all levels across the organization and facilitates discussions in a constructive manner.

Why ISS

Since our founding in 1901, ISS has been a people-first company. We recognize the power of diversity and celebrate the differences that make us unique. When everyone is free to be themselves, everyone benefits. Our people feel safe, respected, represented, and supported as their authentic selves, allowing them to seize opportunities and reach their full potential. We take seriously our obligation to improve lives, make a difference in our communities, and protect our planet — because when we get things right, the world works better. And that is what drives us.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

How you’ll apply

Apply directly via the link on this page by submitting a cover letter, CV and other relevant documents for the position you are applying for.

We look forward to receiving your application as soon as possible.

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves.