Key Account Manager

As a global leader in facilities services we connect people and places to make the world work better. Whether directly or indirectly, you’ll play a vital role in supporting our placemakers in delivering exceptional workplace experiences for our customers. Together, we make space for people and businesses to thrive.

Location: Nyíregyháza, Hungary

Language: English & Hungarian

Main purpose of the position:

The Key Account Manager will be responsible for managing facility management operations at client premises (cleaning, technical, catering, reception, and waste services) – industrial site. Person on that position will be primary, single, point of contact for the customer. The Key Account Manager will be a leader to service supervisor and will work closely with client and local ISS team to ensure highest service standards.

Your key responsibilities will be:

• Leading team of service supervisors and oversight over the shift planning, attendance closing, holiday, overtimes, sickness and recruitment within their teams and themselves; working closely with HR team department regarding recruitment, new joiners, leavers, etc.

• Identification of new sales opportunities at the entrusted client, calculating and preparing price offers and selling them to the entrusted customer

• Managing health, safety, and environmental (HS&E) agenda in cooperation with HS&E manager on the account – performing planned and unplanned checks, ensuring that HS&E rules are adhere to

• Budget responsibility for the entrusted operations:

  1. Monthly presentation of operational and financial results to the country manager as well as the global account management

  2. Identification and closing of gaps in between actual and expected / budgeted financial and operational performance

• Approval of purchase orders at the entrusted account and participation in supplier evaluation led by the procurement department

• Managing quality inspections over the provided service and service quality KPIs as per customer contract

• Regular performance evaluation of your subordinates as well as driving communication and feedback culture throughout the account organization and staff

• Regular systems use in account management (Navision, FMS Tririga and other)

• Responsibility in ensuring that rules, guidelines are followed up on the entrusted account

Key qualifications:

• Experience in managing large teams of blue-collar workers

• Excellent English skills, in writing and speaking

• Technical education or equivalent

• Preferred experience from automotive industry on the position of production manager or maintenance manager

• Experience working with facility management system and Navision will be appreciated

• Driving license B (personal car)

• Good MS Office knowledge (Excel, PowerPoint, Teams, Sharepoint, etc.)

Personal Skills:

• Excellent communication and organization skills

• Proactive, responsible approach (directly reporting to the country manager)

• Negotiation skills to secure clear position and extra works in client discussio

• Ability to solve problems independently but seek guidance and clarity when needed

• Ability to accept the country and ISS Group vision and ensure via persuasion that the whole team on the account is onboard

Why ISS

At ISS, we are more than just a service provider of cleaning, food, workplace and technical services, we are a partner in our customers’ success. By creating exceptional service moments and transforming workplaces into spaces where employees feel valued, engaged and productive, we enhance productivity and help our customers to attract talent and grow their businesses. This begins with our own people through training, career development, and a supportive culture – empowering them to deliver outstanding service. We know that when our people thrive, they create spaces where our customers’ employees and businesses thrive too.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

How you’ll apply

Apply directly via email: szilvia.penics@hu.issworld.com by submitting a cover letter, CV and other relevant documents for the position you are applying for.

We look forward to receiving your application as soon as possible.

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves.