Destination Expert & City Host

Ever dreamt of reshaping the way people experience Kraków? Dive into JayWay Travel - a dynamic travel agency known for crafting bespoke European adventures. 🌍 Since 2006, we've been setting trends and making headlines in top-notch platforms like Travel+Leisure, the New York Times, USA Today, and even National Geographic. If you're a local, hungry for growth in the Travel and Leisure industry, and excited to be part of a rapidly expanding travel legend, this is your call to make a mark! Don't just read about us in publications, be the story.

About the Role

To support our expansion across Europe, we are looking for well-organized and motivated individuals to join our team full-time to carry out the following responsibilities:

• Welcoming our guests upon arrival in the city
• Communicating with our local partners (hotels, tour, and transfer providers)
• Preparing our guests for their trip before arrival
• Making bookings for the various services that make up a guest's trip
• Being available by phone to guests from morning to evening
• Keeping updated on events taking place in the city, country, and region
• Providing activity and dining recommendations (and making reservations)
• Building on our internal destination knowledge, which is shared with guests
• Writing or researching content for our blog and social channels in the off-season period
• Customer service duties, including guest feedback
• Assisting with company marketing projects

What we're looking for

• Candidate must be permanently based in Kraków, Poland.
• Very good written and spoken English and Polish
• Thorough knowledge of and a passion for your city, country, and region
• Enthusiasm for leisure and travel in general
• Experience working in the tourism industry
• Exceptional Customer Service Skills
• Planning and Coordination Skills
• Problem Solving Skills
• Flexibility and Adaptability
• Impeccable time-keeping and organizational skills
• Start Date: ASAP

Benefits

• Competitive pay
• Comprehensive training and development
• Vibrant & Collaborative Work Atmosphere
• Fully remote-work position
• Company laptop provided
• Dedicated Wellness Budget
• Travel opportunities
• Specialized training sessions in Europe
• Performance bonuses

If interested in the position, please send your CV written in ENGLISH as per instructions.

We are very excited to hear from you!

Our Hiring Process:

We will review your application against our job requirements. We do not employ AI during this phase as we believe every human is unique, with a unique set of skills, and we celebrate that here at JayWay. Even if you have 80% of what the role requires, we shall consider you, as a lot can be learned on the job. We do not think machines can evaluate your application quite like our recruiting professionals can. 

We promise to give your candidacy a fair and detailed assessment.

We may then invite you to submit a quick questionnaire where we cover some of the key requirements for the role and your work setup.

If the questionnaire is completed promptly and you match the essential criteria, we will invite you to interview with our hiring manager and/or the interview team. We never hire anyone into our organization without having met you face-to-face via Google Meets.

After this, we usually have a little test task—just a short glimpse into your hands-on work skills—so we can better align with what will be expected in the role and, hopefully, something fun for you to showcase your expertise.

Passed this, you are on to your last interview with the wider team, which is usually the team leader or whom you will report to, as well as one of the senior team members, to go over more in-depth questions about the role and some live exercises may be performed. But if that's the case, we shall give a heads-up.

From there on, it's decision time! If you are still excited to join JayWay Travel and we like you as much, we will have a conversation about your offer.

It’s important for us to keep you informed during the interview process. No matter what, we’ll always maintain communication with you. We appreciate your time in applying, interviewing, and taking assessments.

JayWay Travel Inc. is an equal-opportunity employer. All hiring decisions are based on qualifications and skills, without regard to race, gender, age, disability, or other protected characteristics.