Assistant Manager​ - Global Immigration EM (KDN)

Opis firmy

Global Immigration Engagement Management services are vital for our global growth plans and will ensure the success of our GMS Immigration practice. The Global Engagement Management team is a network of professionals across the world who support our KPMG firms in their objectives of providing consistently exceptional services to our clients.

Opis stanowiska

• act as first point of contact for our Global coordinated clients, and be able to take forward simple requests and escalations without the need of supervision.
• work closely with the Managers in more complicated matters
• have awareness and understanding of client SLAs and ensure the Member Firms deliver against the SLAs - escalate in advance where an SLA may not be met
• first point of contact for the local Member Firms and Third Party Suppliers
• liaise with the individual applicants and HR counterpart to provide advice and to give alternative options based on the input received from the Member Firm involved
• support ad hoc client project, mapping exercises and technology updates
• identify opportunities to improve working practices and share suggestions with Managers and Sr. Managers
• support new client transitions and work closely with wider KDN GMS team members in order to ensure that the transition is progressing
• review client facing reports and QBRs for accuracy. Chase the local Member Firms whenever data is missing
• keep client specific templates and other materials up to date. Create engagement specific process guides whenever there is a gap or change on the process
• demonstrate ability to work independently and commitment to delivering exceptional client service by reviewing work products of more junior members of the team and ensuring own work products are of high quality

Wymagania

• undergraduate University degree preferred
• demonstrate an understanding of immigration processes and common issues; keep informed of current immigration developments, trends, and best practises on a globally level
• understand basic and complex application processes
• previous experience in global immigration coordination of medium and large clients
• data analysis and interpretation skills
• highly motivated and problem-solving attitude.
• ability to maintain and enhance partnership with clients, global vendors and local offices
• adaptability to work in a fast-paced, dynamic environment
• strong attention to detail and highly organized
• ability to guide, train and mentor junior team members
• Project Management: Organisation and prioritisation skills including ability to project manage multiple Global Immigration clients and work under pressure
• strong professionalism and overall confidence
• highly efficient with technology/ tools
• proficient communicator in written and spoken English (other languages advantageous but not required)
• ability to build relationships/ trust both with the internal teams and clients
• experience and ability to work with confidential material
• proficiency in MS Office tools

Oferujemy

• hybrid work - you choose the location!
• extensive training package - benefit from Degreed and LinkedIn Learning platforms, technical training, and Microsoft certified training courses
• buddy support - your mentor will guide you through KPMG
• referral programme - get an extra financial bonus for successfully recommending a friend for a job
• mentoring programme - plan your career path consciously
• cafeteria package - choose the benefits that interest you, such as MultiSport card, cinema and theatre tickets, vouchers and discounts
• private medical care, additional insurance and a wellbeing programme - take care of yourself and your family
• participation in industry events
• trips and team-building events - we will organise and finance the building of team relations
• days off for volunteering - take advantage of 2 extra days off and a grant for charitable activities
• Christmas gifts or bonuses – we remember about the nice gestures