Outsourcing Engagement Manager (Back Office Services SME)

Who we are looking for our client:

As Back Office Services SME - Outsourcing Engagement Manager, you will oversee outsourced back office services for bank and agency brokerage trades across Equities, FX, Futures, and Fixed Income Bonds.

Responsibilities include managing documentation, controlling outsourced functions, ensuring compliance with internal requirements, and monitoring service quality.

You will ensure all governance and documents are current, supervise processing, escalate issues as needed, and provide technical expertise and leadership to the team, fostering effective communication and teamwork.

Why this role is important to us:

The team you will be joining is a part of Client  Markets.

Client strives to enhance and preserve the value of your portfolio by providing easier access to integrated liquidity, financing and research.We back our trading and securities lending solutions with proprietary technology that mitigates risk, and with flow research that offers insights into investor behaviour.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for:

• Ensure the outsourcing documentation is complete and updated

• Perform defined internal controls throughout the phases of the lifecycle of the outsourcing arrangements, including the planning, implementation, monitoring, and management of outsourcing arrangements

• Manage the contractual relationships, including evaluating and monitoring the ability of the service provider to fulfill the conditions included in the written outsourcing agreement to ensure ongoing compliance with all applicable regulatory requirements

• Oversee the day-to-day management of the outsourced functions and/or services, ensuring that an appropriate flow of information with service providers is maintained. This includes setting the frequency of the performance of internal controls on a risk-based approach, considering the minimum requirements for the cadence of the performance of internal controls

• Oversee the operational structure of the outsourced functions, including retaining a clear and transparent overview

• Oversee risks relating to current and planned outsourcing arrangements, ensuring that they are adequately identified, assessed, managed, and mitigated

• Take appropriate corrective or remedial action if shortcomings in the provision of the outsourced functions are identified, including by following up on an indication that service providers may not be carrying out the outsourced function effectively or in compliance with applicable laws and regulatory requirements

• Organize and host regular Service Review Meetings and ensure proper documentation

• Ensure the Outsourcing Portfolio Manager and other relevant stakeholders are promptly informed of persisting or material shortcomings in the provision of outsourced functions

• Ensure the Outsourcing Office is promptly informed of material changes and/or severe events pertaining to individual outsourcing arrangements that could have a material impact on business activities or represent non-compliance with applicable regulatory requirements

• Ensure appropriate documentation and record keeping

• Report accordingly as per agreed escalation path

• Be familiar with team corporate documentation on processes, procedures, and controls

• Participate in recurring procedure revision and updates

• Co-participate in the development, testing, and implementation of new systems and products within his/her department

• Be familiar with Company and Departmental policies

• Support solving more complex exceptions and respective escalation

• Participate in projects and process enhancements

Our requirements:

• 7+ years of experience in Back Office services (in one or more areas: settlements, onboarding, regulatory reporting, AML, collateral, confirmations) in bank and/or agency brokerage

• At least C1 English (written and oral)

• Skills in MS Office, with particular emphasis on MS Excel and MS Word

• High level of accuracy, attention to detail, commitment, and diligence

• Flexibility & very good organization of work

• Ability to work in a team as well as independently

• Experience in the banking field, knowledge, and understanding of banking products and settlements

• Pro-active approach, with initiative, detail-oriented, and reliable

Level of Education:

• At least Bachelor's degree (preferred). Specialization in Banking or Finance would be an asset

• Previous Level of Experience: 15 years of professional experience in financial services industry