CRM Customer Inspiration & Engagement Manager with German (m/f/d)

ABOUT US

limango is a European platform focused on curated value shopping for families. As part of the OTTO Group - one of Europe’s leading e-commerce players - we connect families with inspiring brands, great deals, and products they truly love. Our ambition is to strengthen our position as one of Europe’s leading discount e-commerce players for families and beyond.

Today, limango operates across Germany, Poland Austria, and the Netherlands, offering one of the largest selections for the whole family: from fashion and accessories to toys, outdoor, cosmetics, home and travel offers.

Behind the platform is a team that values a good atmosphere, trust, collaboration, flexibility and real impact.  We foster a hybrid-first culture in Munich and Wrocław (2 days in the office), while staying open to remote talent who value the same way of working.

YOUR MAIN TASKS

The goal of the Position: 

To boost customer inspiration and engagement in the German market by strategically and creatively adapting content and marketing materials to fit German culture and language, ensuring an authentic, captivating, inspiring, and engaging customer experience

Daily tasks of the position:

• Strategically and creatively adapt content and marketing materials to fit the German culture and language, ensuring an authentic, captivating, inspiring, and engaging customer experience. This includes creating captivating stories for newsletter and shop.

• Craft inspiring and attention-grabbing communication, subject lines and app notifications to maximize customer engagement and response rates.

• Track and analyze key performance indicators (click-through rates and other key performance indicators of newsletters, notifications, and campaigns.) related to customer inspiration and engagement, providing regular reports and insights to optimize strategies and campaigns.

• Implement A/B testing methodologies to optimize content, messaging, and channel strategies for maximum impact on customer inspiration and engagement within the German market.

• Collaborate closely with Shop Category Managers, the Graphics team and CRM Loyalty to maximize campaign success and customer resonance.

• Continuously monitor click-through rates and other key performance indicators of newsletters, notifications, and campaigns to ensure a stable communication.

WHAT WE EXPECT

Professional requirements for the candidate:

• First experience in marketing or communications, preferably with a focus on content localization or engagement

• Strong understanding of the German market and target audiences

• Native-level fluency in German and excellent English skills

• Demonstrated creativity and storytelling abilities

• Detail-oriented with a focus on quality and accuracy

• Highly flexible and adaptable to changing priorities

• Strong team player with excellent communication and collaboration skills

• Ability to work under pressure and meet deadlines

• Basic understanding of data analysis 
    

Key Skills: Creativity, Linguistic skills, Storytelling, Market Knowledge, and Analytical skills. 

WHAT WE OFFER & WHAT YOU CAN EXPECT

• Hybrid or remote work model

Enjoy the flexibility to work either in a hybrid model -with 2 days per week in our Wrocław office (you choose the days) if you’re based locally - or fully remotely from anywhere in Poland.

• Flexible start to your day

Flexible start times let you plan your working day in a way that fits your schedule.

• Real benefits you’ll actually use

Enjoy our products your way, for yourself or your loved ones. Plus, a wellbeing platform with access to health programs, webinars and challenges, as well as private medical care (Lux Med) for you and your family and a Multisport card.

• Office vibes we enjoy

A treadmill under a desk, ping-pong table, popcorn machine, Xbox console or a quick break on a massage mat - small things that make your day better. You’re also welcome to bring your child or pet to the office - we genuinely love having them around 😊

• Learning & development

Access to language learning (English, German, Polish) via an app, along with a wide range of courses, podcasts and learning tools. You’ll also grow through international projects, collaboration and opportunities for occasional business trips that give you exposure to different teams and perspectives.

• Eco in action

From Brita water dispensers instead of plastic bottles to eco-friendly document disposal - we focus on everyday habits that make a real difference. We’ve even planted our own Limango tree to support green spaces in Wrocław.

• Activities and Events

From sports events to team gatherings, company wide events or casual afterwork events in our office - we like to stay active, spend time together and keep things social, in a natural and easy-going way.

Sounds good?

We look forward to receiving your complete application, including a letter of motivation, references/ certificates, salary expectations and your earliest possible start date. We can't wait to get to know you. Apply now!