Customer Service Controller-100% remote possible

As limango we create a company which has been specializing in e-commerce for 13 years. Together with platforms in the Netherlands and Germany, we are part of the OTTO Group, one of Europe's leading e-commerce companies. We are the shopping platform with the largest selection of products for the whole family!

We work and play together. We value work-life balance and create a culture of respect, trust and equality. If these values are also key for you, there is a good chance that you will find your place with us.

Your role and main tasks

You will be part of the controlling team with a focus on customer service controlling. Besides AdHoc-Analysis and different projects you will oversee the following tasks: 

• Consult the leaders of customer service and the CFO about the performance of customer service in regular calls and with a state-of-the-art reporting. 
• Budget and forecast the capacity, costs and needed FTEs to handle incoming calls, e-mails, etc. 
• Administrate the data- and ETL-infrastructure behind the reports and tools 
• Continuously improve and automatize the reporting and forecasting processes 
• Communicate with the external vendor about capacities, costs, etc. 
• Function as a “bridge” between high-level-management, business analytics and leaders in customer service.

You will need

Professional requirements for the candidate: 

• Degree (B.A.) in Finance, Business Informatics or similar.
• Self-driven and enthusiasm for a role that requires tech- and business-skills
• Highly interested in transforming data into a story that is easily understandable for different internal customers (high-level-management, customer service leaders, etc.)
• Advanced knowledge of Excel, knowledge in one of the following is a big plus: SQL, PowerBI, Jedox, Tableau, Databricks, etc.
• Passionate about working for a fast-paced E-Commerce business in which priorities and tasks can change quickly.
• Very good English (B2) skills (written and spoken), German Skills are a plus 
• traveling to Munich once per quarter is no problem for you.

Benefits

• Private healthcare
• We provide access to the best specialists for you and your loved ones.
• Language classes
• English and German lessons in small groups, tailored to your skills.
• Remote work and flexible working hours 
• Possibility of partial remote work, as well as adjusting working hours to your daily schedule.
• Office in the center of Wrocław
• Nearby cinema, fitness club and a large selection of lunch places.
• Fruit Mondays 
• There is no shortage of coffee, fruit, pizza, sweets and healthy snacks in our office.
• Company events in the best company
• After hours we often organize interesting outings or meetings in our office.

What you can count for:

• Interesting and challenging work in the dynamic environment of the Internet industry - you will not get bored with us!
• The possibility of real shaping of the business - we value independence and delegate responsibility,
• Gaining experience in an international team, operating in different European markets.

Sounds good?

We can''t wait to get to know you. Apply now!