Customer Success Specialist with German

Customer Success Specialist with German

Scope of Responsibilities:

• Direct communication with clients via the Intercom platform, providing fast and effective problem resolution.

• Offering technical and substantive support at every stage of customer interaction.

• Conducting live product presentations (live demos) using Google Meet.

• Enhancing the application's language and communication adaptation to German.

• Development and acquisition of German-speaking clients, including crafting tailored strategies for effective market entry and expansion.

• Reporting and monitoring tool-related bugs in collaboration with the development team and QA Engineer.

• Gathering and delivering customer feedback to the product team.

• Creating and maintaining the knowledge base – writing new content and updating existing materials to ensure easy self-service support for customers.

Required Skills:

• At least 2 years of experience in a similar position.

• Native speaker of German/Fluent German proficiency (at least C1 in both spoken and written communication).

• Fluent English proficiency (B2/C1 level in both spoken and written communication).

• Experience in communication and cooperation with German-speaking clients and knowledge of German business standards.

• Basic knowledge of SEO, supporting understanding of the needs of users of analytical and marketing tools.

• Strong analytical thinking and problem-solving skills for technical issues.

• Excellent communication skills, empathy, and customer-focused attitude.

• Experience with remote work and excellent self-organization skills.

Nice-to-Have Qualifications:

• Professional experience in the SEO / Digital Marketing industry.

• Experience in managing and optimizing Google Ads campaigns targeting the German market.

• Knowledge of an additional foreign language (Polish, Spanish or French is preferred).

• Experience in hosting webinars.

• Strong ability to read, understand and draw conclusions from reports in Looker Studio.

• Proficiency in using CRM tools, helpdesk platforms, and project management systems (e.g., Pipedrive, Jira, Confluence, Notion).

• Proficient in using online payment and invoicing tools (Paddle, PayU and wFirma).

How We Work:

• Flexible working hours and the ability to work remotely from anywhere in the world.

• We value autonomy and accountability rather than time tracking.

• Agreed availability hours: 11:00 AM to 2:00 PM.

• We continuously improve our workflow and collaboration as the company grows and new challenges arise.

• We focus on every employee’s impact on marketing, product, and openness to feedback.

• Periodic team integration meetings to support team development.

• We operate based on mutual trust – no unnecessary bureaucracy or time monitoring.

• We strive to build something great, and everyone is highly motivated.

• We work in both English and Polish.

What We Offer:

• B2B contract, 7-8 thousand PLN net per month.

• Up to 26 paid vacation days per year.

• Support for professional development: subsidies for industry training, courses, and conferences.

• Strong emphasis on good relationships, open communication, and a positive work atmosphere.

• Fully equipped workspace.

• Work in an energetic and enthusiastic team.

• Team integration meetings.

• Send your CV to: career@localo.com