Customer Service Agent

Junior Customer Service Agent

Your responsibilities:

• Entry of defined written orders in SAP
• Procedural handling of detection obstacles
• Creating Goods Recipients in SAP
• Processing RIO transactions in SAP
• Processing all orders in accordance with Customer Service SLAs
• Managing ad hoc requests and tasks in a timely manner as required

Our requirements:

• Bachelor/master’s degree in the field of economics/ logistics/ management of enterprises
• Communicative English (at least B1)
• Proficiency in MS Excel and other Microsoft applications
• High service orientation
• Attention to details and accuracy
• Excellent work organization
• Self-motivation and team-orientation
• Availability 40h/week

Optional:

• German language is a plus
• Knowledge of SAP system is an advantage

We offer:

• Opportunity to develop knowledge and competencies in international environment
• Support of senior colleagues
• Internal trainings
• Hybrid work (3 days at the office, 2 days at home)
• Flexible working hours (7 - 15, 8 - 16, 9 - 17)
• Modern office in Olivia Business Centre
• Benefits package which includes Multisport card, private health care and group insurance

Recruitment stages:

• HR screening with a recruiter (teams/phone call)
• Technical conversation with the manager