Junior Product Support Specialist

Our growth as a company means that we need to grow our support team as well, which is why we’re looking forward to having you on board of our team as a Junior Product Support Specialist. You will be responsible for first-line communication with customers (and prospects) of Macrobond, mostly performed via e-mail. Questions that you will have to answer will be mainly related Macrobond application data, functionality, and technical issues.

Your main tasks will include:

• Providing product support to our clients from different locations around the world
• Finding solutions for product, data and technical questions and issues in our knowledge base and through creative experimentation
• Working in a rotating shift system, including some holidays
• Striving for excellence in providing top-notch support for our clients
• Developing your own economic, analytical and technical knowledge
• Cooperating with other team members & your team manager
• Work in shift system (we are looking for 2 people for day/evening shifts (8:00-16:00/16:00-00:00), and also 1 person for day/night shifts (7:00-15:00/23:00-7:00))

Our requirements:

• Very good level of English in speech and writing - needed for client contact and communication between teams & locations,
• Willingness to learn skills from different fields, including IT (we'll teach you all you need to know),
• A positive, friendly attitude,
• Research and web browsing skills,
• University degree is not a must but a big asset.

What we offer:

• Private health care, co-financed sports cards and cafeteria platform, 
• Other benefits & integration events, 
• E-learning platforms like Udemy, eTutor, 
• A modern office in the city center with an amazing chillout space, 
• Additional days off for volunteering, 
• Hybrid work with a comfortable office in the city center (50% remote, 50% office).

If you think you could be a good match for us and you're interested in what Macrobond has to offer, click the button to fill in a short questionnaire and submit your CV in English. Good luck!